STAPLES (181490)

I’m not sure why they still offer printing. If you’re going to do it, do it well. The online system was down all week but when I went into the store they don’t have any computers for you to work on in store nor was the desk staff helpful - just replied they hadn’t heard of any problems. I left and got someone to help create what I was looking for. I went back to the store for the second time. Emailed the document and thought I was good. The staff said to return the following day after 6 pm to pick up. While I was talking to the clerk, I asked about photo printing. Somehow the clerk thought I was saying I didn’t want to order the poster I was there to order because when I returned the following day they informed me they hadn’t printed it!! Thankfully a consultant from their head office was there behind the desk and she got the poster printed. Had to use glossy although I wanted matte because that what was in the printer at the moment. 3 visits to a store for something that in this day and age should be so simple is ridiculous. What was most frustrating was the horrible customer service experience.