CAA Car Care Centre

Never take your car to CAA. Sue MacLaren, I call her the Grinch lady at the front desk wanted to charge me $30 just to have the technician look at broken clamp which even a little kid can identify as broken. It takes just 2 SECONDS to figure out if it is broken. I simply wanted a price quote for replacement and she would not tell me until I pay $30 to know the price quote. Are you F kidding me! I went to Napa auto and without spending a penny to technician I got my price quote and will have it done by them. CAA has lost me and all my friends for good! Good luck CAA!

EDIT: Still no response from the email. Beware of this shop. When I called them I was told that I would receive a call with an estimate the next day for how much the repair would be (the issue with my van was that the battery had died and the engine was flooded with gas). However, to my surpise the next day when I received a call stating that the repairs were going to cost $430 I was shocked. I asked what was wrong, so I could call around to other shops and was told that the repairs were already completed and there were no other options than to pay up. No estimate call. No options. In the middle of a pandamic after losing my job, this was a punch to the gut. This was my first time getting work done at this shop after getting referred to it by the CAA tow truck operator. I will not be back. Car owners beware of this predatory shop. As a CAA member I was expecting so much more, while I did receive 10 per cent off on labour, that did not make up for anything. I feel as if the 10 per cent is just bait to come in so they can charge them insane prices.

Edit: They contacted me and made it right. Hopefully this doesn't happen again in the future. For that I bumped it up to a 4 star. Pretty annoying when you pay for CAA for nearly 15 years ( Used the service only once previously, Have the plus membership ) and you ask them to come do an on-site battery replacement ( a service they provide to members ) and they call you back and tell you they can't because the battery is slightly harder to get to because its at the back side of the engine compartment... Not sure why I even pay for this if I can't even use the benefits. Not my Pic but for reference.... The shop was great and had it replaced in a few minutes but I should never have had to take the hour out of my day to go and do this. They get 2 stars just because the shop was good onsite service was abysmal.

This place is terrific. I took my daughter’s car there. Checked it over for a very reasonable price. Didn’t try and upsell me on a bunch of work. Thanks