Torrid

Overall tiny location, not too much to see, but the staff are all smiles and you can try sizes on for a feel and access most items online.

I love shopping here in person, but please DO NOT PURCHASE ONLINE. I made an order online about 2 weeks ago, they don't tell you on the website that the prices aren't actually converted to Canadian Currency and on their Canadian website. The prices they have displayed on their Canadian website is in US currency so when you think you are getting a deal think twice. After I purchased my items for $115 thinking I got a steal, it wasn't actually until I loaded up my banking app to see that I had been charged $180!!! When I called Torrid Customer Service, they explained to me that none of their prices displayed on their CANADIAN WEBSITE are actually converted to Canadian currency. Does this make any sense at all??? Torrid, you should at least inform your customers PRIOR TO MAKING A PURCHASE that your prices ARE NOT ACCURATE and they will CHARGED MORE AND CHANGED WITHOUT PRIOR KNOWLEDGE. On top of this all, I needed to return 2 of the items which I had purchased online. I called Kingsway Torrid and they informed me I could return online purchases in store, great. I bring my items to return along with the tags still attached to the items with the receipt and she informs me after the refund that it will take 4-5 business days for the refund to be processed. Such a joke, I have been to other stores where I have had to return items and it NEVER took that long ever to process a return. Save yourself the time and DO NOT ORDER ONLINE WITH TORRID.

I have just reviewed their website. They look like they have a great assortment and very decent prices. I will have to go and visit. I'm looking forward to that.

Did not acknowledge us when walking in. Still no help walking around. Found our own stuff to try on, again no help. Asked for another size, got a snippy “No” and then asked if they could bring something in or look at another store . This was a different employee who also had a snippy “ No”. Have bought from torrid in other locations and they have been wonderful. Always have trouble at this location. If you don’t like your job…. Leave. Pretty embarrassing when this was a gift card with a pretty decent amount on it and you treat your customers like this. This happened on Dec 28, Approx 11:00, maybe you could narrow it down to employees and give them some happy pills. The girl shopping is very shy u0026 has a hard time asking for help and then gets treated like that. Not right at all!!!!

The staff was friendly and helpful. The various sizes for the fuller bodied woman was amazing and the variety to choose from was much appreciated. My first time there but it won't be my last.

My worst Torrid experience ever. First of all, I was in the store for about 20 solid minutes. During this time, I did not see one human who represented the company and mentioned this to my husband. Once I was done gathering what I wanted to try on several minutes later, again, there were no Torrid humans in sight. So, I helped myself to a change room which was open and unlocked. While trying on my items, an associate attempts to unlock and open the door to the change room I am in. My husband declares, someone is in there. She says, Oh, she must have snuck in. Excuse me, had you been working the floor and change room area like Torrid associates do, I would never have entered a change room unassisted. What made this entire situation worse, I purchased a dress during this awful trip. The day I decided to wear said dress after purchasing, I see the very unprofessional associates working this unfortunate day did not remove the security tag. I will not go back to this location. I made a special trip to the WEM Torrid to have the tag removed. Whoever was working on June 28 at 4 PM, needs to be retrained.

Obvious the place for shopping plus size clothing. Solid clearance. They had a good deal and after my wife paid they told her something she bought didn't count in the deal and she missed out. Not sure why the girl didn't tell that before.

I LOVE shopping here. The issues I have are not with this specific store, but with the Torrid head office. The website offers so much more product than what they ship to Canada (including extra short). The lady working is really knowledgeable and friendly. Love shopping here!