apniroots Indian Grocery Online Delivery

I had ordered a flat tawa, but instead received a rounded one. I have been reaching out on their email, and so called '24/7 chat support' for replacement and there is no response whatsoever. I am not sure what else I can do.

Pathetic and rude delivery service. I requested for outside the door delivery and they said talk to the driver. They might!, But the delivery person conveniently refused saying take cart if package is heavy and he doesn't see a note on the order (blatantly lying). No point of ordering online if they are never gonna deliver outside you apartment. BEWARE. I am never going to order from them again

The status of our order changed to completed and we are still waiting for our product 48 hours after the delivery window. We tried reaching out through WhatsApp/calls etc but received no response.

horrible service. Placed the order on 21 st, money was taken out of the acc instantly but i haven't received the groceries yet as of 30 jan. Tried contacting them through their whatsapp chat service and was left on seen! Will never order again, also i need my money back! You can keep your stuff!!!!

Won’t deliver at the door and will also not deliver at the specified time. Both times I ordered the delivery guy came after 10 pm and refused to bring the items over to the door. Also, both times 2 or 3 items were missing from my list even though I had paid for them.

After the first little bitter experience, I ordered the second time. Must say the service was good. I was late for 10 mins to pick up the order , missed their calls and mgs, still the delivery guy waited for me. He was humble didn’t show at all his frustration of waiting. Satisfied with the products and service.

Good service, but please update your website because it's really difficult to get stuff if we don't get it at your location. It would be much helpful to maintain the business as well

Well....looks like i have also fallen victim as so many of you. . items not available as per the site and now refund not getting processed. All of you who have had similar experiences..please update if the money did come back and when . I am looking at complaining across as online fraud with my experience .