Canadian Tire

Very poor experience at this store over stovetop burner liners and pans. I would give the store a zero. I will be the first to admit that I made the mistake of purchasing the wrong size. Since I obviously still needed the correct size, I entered the store with the intention of returning the original and purchasing the correct size. I was told that due to the dirt u0026 wear/tear on the product tags, I could only have an exchange. (Please see photos of items I was trying to return.) I asked the shift manager Robert to walk with me to the aisle to show him that this is the exact condition I purchased them in. He said he would send someone but would not go himself. He made me feel as if I was conducting some shady busy over a $10 item. I walked over myself and brought two items. The items on the shelves are covered in dirt, understandably since it is probably not a commonly sold item. I made it clear that I had planned to return the wrong one and buy the correct one, but the whole experience just made me want my money back. I was met with disgust. I asked to speak to a superior and Robert pointed at the wall (see photo). The phone number for the manager's extension just rings and rings. I understand that it is a big company and Robert is probably underpaid, but that is not how you treat a customer. Ultimately I did get a refund, but was asked to provided photo ID, which was rather strange. I was also asked to sign some voucher that I was not provided a copy of. I did take a photo. Is that store policy for Canadian Tire? As I was leaving, an older customer was asking the customer service staff for help to check him out. He was also dismissed away toward self-checkout, with which he looked like he was having trouble with when I left. Poor experience.