Bell

The rep at this branch was extremely helpful. This review is for the brand and the overall experience, not for the rep. Visited this store to start a new plan and in the middle of transferring my old number the system had an issue so the bell rep had to call their support who was asking me audit type questions about the history of my account which had now been lost due to the system error. What was supposed to last 15 mins turned into a 2+ hours visit. Customer next to me was also on the phone with support and unhappy. I would not recommend Bell based on this experience.

I recently had an exceptional experience with a customer service representative that left me thoroughly impressed her name was krysta. I had encountered an issue with a product I purchased online, and I reached out to her for assistance. From the moment I connected with her, their professionalism and dedication were evident. They patiently listened to my concerns, asked pertinent questions to understand the problem fully, and reassured me that they would do everything possible to resolve the issue promptly. Eventually I decided to also move to bell she was very knowledgeable about everything and helped me a lot. I wish i could write multiple great reviews for her because she deserves it. Thank you

Aleksej A Sales representative at Fairview Park Mall location was so easy to work with and I was virtually in and out of the Bell store in 15 minutes. Everything he said was exactly as it is on the bills and there were no surprises. Going back to Bell after 25 years with Rogers.

My phone was stolen while traveling in Europe. I went to the Bell Centre at Fairview Mall in Kitchener to replace it. Stephen M., the manager, assisted me. I'm not a ludite but also not a technowiz. Stephen very patiently listened to my needs, questions and concerns. He provided plain language explanations and details and answered my questions fully. The experience was painless ... all but for the costs - especially in the Canadian mobile service network! Even with cost, Stephen provided as many promotional reductions as I was eligible for, for which I am most grateful. On a rating scale of 10, I'd give Stephen a 12 for his product knowledge, customer service skill and assistance. Thanks Stephen ... you made my day and this purchase easy. Douglas B.

I had the most exceptional encounter with Krysta at the Bell Fairview Mall location. Krysta was simply amazing! I cannot express enough how impressed I was with her remarkable expertise and outstanding customer service. She was incredibly friendly, patient, and made the process of transferring all my files, including photos, to my new phone an effortless transition. Krysta's professionalism is undoubtedly an invaluable asset to Bell. Once again, thank you so much, Krysta, and I will definitely be returning!

Krysta is great. She helped me with my problem and found me some upgrades that I didn’t know I was entitled to bellm gives great service check out this location you’ll love it to.

I like to share my gratitude with the bell store at fairview park mall, I purchased an IPhone 14 pro max and it was a financed one, the whole thing went smoothly thanks to the sales consultant Mr. Aleksej A. Thank you for the great service. Would definitely recommend everyone to visit this store, amazing customer care.

I have been dealing with bell over the phone through out the past week. I had terrible experiences. But after coming to the bell store at Fairview mall I felt a lot better. Erika is the manager of the store and all thought I did not deal with her,l directly I had Simon and GP helping me. They were both great guys and were very nice, respectful and patient. I will only be going there from now on for any phone/electronic purchases. If you are with bell I would recommend dealing with one of those 3 people.