Freedom Mobile

Once you signup a contract there is 15 days time if we change our mind, we can return the mobile. Having that in mind I signed a contract with these guys, I used the mobile for 2 hours that too with screen protector ON and decided that mobile was not for me, So I went back to them to return. The guy in the store said he can't take it as there was a minor scratch ( ONLY STORE GUYS CAN SEE), there was nothing and they just blamed me of dropping the mobile and getting a cosmetic damage on it. They claim that they can feel the scratch but it is not true, I communicated the same with customer service, they were not helpful too. They just want you to get into a 24 contract, now I am stuck with this contract with a phone I don't want to use which is unfair.

Gus at freedom was so helpful and amanda was so kind and friendly. I highly recommend freedom mobile in fairview mall kitchener. Everything was explained to me and I left very happy..

Great store with great employees. My wife had her phone stolen but Hayden and another employee to the rescue! They helped with our options, didn't try to overly sell anything and were speedy once we had decided so we could get our kiddo to bed. Definitely would recommend!

Hayden and Gus are awesome. Everything that I have come in they have given me OUTSTANDING service. Always a smile on their face and willing to listen to old lady stories. Thanks guys.

I walked in the Freedom Mobile store today at the Fairview Mall and met these two wonderful gentlemen[Gus and Hayden], who work as sales representatives at the sore. They were so professional and particularly dedicated to satisfying customers needs with passion. I have not been so well attended to in any sore like I was by these guys today. I recommend that every customer goes to this store and salvage this wonderful customer satisfaction experience from these great guys. I recommend them without reservations.

Excellent service, Gus took care of every single detail and got the best deal worked out for us . Thanks Gus

Gus was the best. He was very helpful and friendly. He always has a smile on... Thanks 👍

Walked in and immediately received excellent help from Amanda. She also helped us save money on our phone plan.