Staples

This review is for Geoff only. Our dhl package got lost and he went above and beyond to look for it. I visited the store a few times to look for the package and he was the most helpful in thoroughly looking for it and helping us with contacting dhl.

Staff were unable to get a simple item for me. Too used to online orders only now I expect. Do not expect any service for walk-in shopping or the ability to grab something off the shelf and go to the till as most items are only stored in the back warehouse (where front-end staff can't get at nor know how apparently.)

I placed an order that was supposed to be same day order. After visiting the store 3 times this week and calling multiple times just to have print standards documents, I found out that my order was in Vancouver with no date to arrive. It does not make any sense. I chose staples for the agility to print my document, but I had to print it again with other company in which they printed in 15 minutes. So, I do like to have my money back. It has passed more than 5 business days for my order (standard documents) and no signs of any availability. No email,. Nothing. This will be the last time I do any business with staples. Order ID: b75769 Regards, Cynara Redivo

This staples is terrible. I went shopping there for an office chair, and the chair I wanted wasn't in stock, which was okay, I was happy to get another one, as I needed it as soon as possible. But the employee I was talking with told me they could ship in the chair I wanted, and that it was grantee to be here in two days. I asked him if he 100% sure about that, because I could get a different one, or continue to shop around, but he assured me it would be delivered in two days. I must have asked him that like 3 times just to be sure. I unfortunately listened to him, and agreed to have it shipped in. Well. Two days passes, and no chair. So the next day I call the staples customer service line, and they said it hasn't even shipped. It wasn't even fully processed. They said the best they could do was put an urgent message to delivery which would take an additional 1-3 days, and then ship it after. I ended up cancelling my order, and getting a chair from else where. What really bothers me about this, was that the employee promised and said he would grantee that it would be delivered in two days. Why make a promise like that if there was the chance that wouldn't happen? Especially when I told him I could pick something else out at his store, or find a similar chair elsewhere. If I need to go to staples, which is a lot, due to being a student who needs to buy ink, notebooks, pens, etc., I will literally drive all the way across town and go to the other staples. Just because at least there, the employees are nice and I have never had an issue with them.