Best Buy

Poor customer service and honoring a sale price. The manager Geo was reluctant to help us, and basically said that we needed to be members, paying $240/yr or 19.99/mth in order to get the missed sale price. Why would anyone want to shop here or how does the company expect to bring in new customers? There was a stainless steel bar fridge on sale yesterday and I tried calling there but I didn't know that you cannot contact the actual store by phone like most stores. I tried calling today as well. So my husband and I go in there with our young baby to see if we can purchase this bar fridge that was just on sale yesterday for 169.99 but it's back up to 219.99. So basically Best Buy lost a customer for $50 off honoring the sale price. Anyone would get better customer care from Costco, Canadian Tire, Rona, Home Depot.. so many places the manager can honour a missed sale price.

just came into the store looking for stuff for work and had all eyes watching me, not really helping much, just staring. presumably because they think i’ll do something or steal something, which i have no idea why. would not recommend

Very disappointed to see that you weren’t open today after indicating on google you were indeed open with special ‘thanksgiving’ hrs 11-6. Even the Open sign was lit. While In the parking lot I called the number for Best Buy on Howard as I needed something sooner than later, only to find out it’s a general phone number. Your customer service agent not only tells me the Howard location was open (which was not) but that the Walker location was open. Seems wrong that I had to explain to a company representative that he was incorrect. I would have loved to contact the store itself rather than resorting to this form of communication however apparently you can’t call directly to a store.