OpenBox Aspen

Amazing service, good products. Got an iMac a while ago and an iPhone for my wife this time. Never disappoints and price was just right. Will come back in the future. Thanks Daniel.

I had never experienced a bad customer service like this never before. I gave my Sony XM5 headphones for the repairing for the broken hinge and after repair it didn't even last for 1 hour. I was watching a movie and it broke again. When I called them, the guy is suggesting me to buy another pair and says there nothing he could do. It feels like I was deceived, they charged $50 for nothing. If they could not fix it they should tell me upfront. Now when I am looking at my headphone it just looks like they glued it.This is not the way how it works.

Very positive experience. Manager went above u0026 beyond to help this senior lady. Owner also is customer-centered. Manager is smart, more than competent, patient and kind. I will return to this store.

Not sure why the settings on my phone needed to be changed to such a degree that it made it seem as my phone had internal issues but okay. Atleast I'm tech savvy and checked the settings before trying to get it repaired again. Other then that the people working there are super nice :) and my screen works again SO THATS good.

The manager at Aspen provided service that was above and beyond my expectations. He was smart, friendly and patient. I WILL return to this location. Thank you.

Their open box standard is very low. Great customer service. Price is reasonable if they are more clear about the description ( A B C grade for a device ) I drove 30 min to see scratches screen. And I checked all their display product it looks great than you give you from inside.

I was charged $200 for a screen replacement and the screen was not an OLED screen. If I had known, I would’ve bought a used phone but that was never addressed to me in the first place. Also, after the screen replacement, the phone would type in random passwords in my pocket and cause it to disable the phone. However, after being contacted by the associate from open box, they did try to make things right but situation has changed and I ended up trading the phone in with Apple for a new iPhone. They tried giving me store credit but I wasn’t planning on going back there again. I just wanted to leave this review for their effort to make things right and for other people to make sure they fully know what they’re getting into before doing their repairs at this store.

The service here is exceptional. I came in to purchase a newer iPhone model at a lower price than retail. The staff helped me chose which device would suit my needs best without upselling. They also applied my screen protector flawlessly and helped me decide which case would work best for me. In the end I spent way less than I had initially expected and was left beyond satisfied. I would definitely recommend this location.