Ramada Plaza by Wyndham Gatineau/Manoir du Casino

For sure, one of the worst hotels I have ever been at. Safety hazards, very unprofessional staff, and location is not premium as well. We needed extra blanket as when it was sleep time we found out, the sofa bed didn't have any blanket or pillow. The person working at night said I am alone and I can't do that. When insisted that you are supposed to provide the basic service when someone pays for a room and how are we supposed to sleep without pillow/blanket, he started saying crazy things like Why are you shouting at me (no one was shouting), I am afraid (Why? Because a guest is asking you for basic accommodation). Then he said remind me in half an our which we did and he said he will bring the blanket and pillows but he never showed up or sent anyone. Others were also lacking basic professionalism. They simply said Sorry when they didn't provide basic requests. Like milk carton was empty at breakfast, and when asked for it, they simply said Sorry we don't have any left. Really? No milk at breakfast for cereal or for kids at 8:30 am? It was so weird. Like they were working because they had to and had no interest to do anything even their basic duties. The entire place had a very lazy vibe. In another incident, me and my wife were walking in the hallway and the cleaning crew was running in the hallway with an extremely big bin containing towels and stuff, and he didn't slow down or change direction and straight came toward us. If we didn't jump to another side at the last second, it would have hit us and seriously injured us. Another example would be their elevators which is lacking SENSORS. Yes, you heard it right. It closes on you, even if your hand or body is between the door. Simply crazy. Awful, awful hotel. The only ok thing was the room itself. But I highly recommend to avoid this place at all cost.

See attached photos of cockroach in my room. DO NOT STAY HERE. I stayed at this hotel for work, room 220. I was there for 4 nights and on the first night I called to have a microwave brought to the room, the next evening I returned to my hotel after a 12 hour day of work to sit down at the table and have a drink and relax before bed, only to find a COCKROACH on my table... appalled by this I put a cup over it and called the front desk to come witness what I had found, they seemed almost unphased by the fact that such a filthy insect was roaming their hotel, a worker showed up to my room with gloves, and when I lifted the cup he grabbed it with his hands, put it into a cup and brought it down stairs, but the way he did so was like he was completely unphased and had done this before.. my room was changed to another on the same floor but wIth smaller beds and a broken fire place, however if there is a roach in one room the size that I saw, then there is many more in this hotel, so not only was I absolutely disgusted i had to spend my next 2 nights on edge and putting all my clothes in a garbage bag to ensure I am not bringing these insects or their eggs home with me... we were offered no compensation and i feel they tried to dismiss it so as not to let others know of this infestation as they did not seem concerned at the front desk. Not only this but each morning at 8 am I was awoken by the loudest banging ever, I went upstairs to see what this was only to find workers smashing out a tub of a room and pulling everything out of it. I will NEVER stay here again and I am disgusted to have paid what i did to stay at this place. Next time, I will use air bnb atleast they are accountable for these things. This is a 1 star hotel, iv stayed in cleaner motels.

Decent enough place, great price through Expedia. Room was a decent size, beds comfortable enough. Location was convenient to most sites in Ottawa and the area. Lots of food and stores nearby. Tiny pool, hot tub closed. And the fact that they charge for the breakfast they serve, they should be ashamed asking for money for that. Next time we're in Ottawa area, we'll probably look for a different place. Didn't hate it, giving it 4/5 but there just wasn't much reason to return.

The room was pretty good, nice bed and great size. We went to the restaurant for dinner and the waitress didn't refill our water glasses, even though there was only another person in the restaurant at the same time. Also, we were 3 people and for 2 people the food came early while the 3rd one, came 15-20 min. after, which wasn't a good experience for the whole group. In addition, the name Casino at the end of the hotel is kind of misleading, since I thought that there was some casino within the hotel.

2 incidents happened during our stay at the hotel: 1) When we returned back to hotel around midnight, we found our room door was not shut. The hinged lock bar was left in a position that the door was blocked to shut. Luckily, nothing is missing from the room. Next day, I discussed this issue with front desk, who showed no sign of taking ownership of the issue. I asked for someone whom I could talk to. It was unfortunate that the work hours of the manager/supervisor did not work with my travel schedule. So, I ended up writing a note and left it with front desk. I saw a phone call from the hotel calling back but I missed the call. However, no voice message or further follow up from the hotel. We left the hotel yesterday. 2) We came home late and found the beds were made. But, the towels were not exchanged; one set of towels went missing; shampoo and conditioner (sample size) were not replenished. So, it seems cleanup service came but did not do a complete job. In summary, for a family travel, this hotel has good location, free parking, and good price. However, do not rely on cleaning service, bring your own shampoo, conditioner, towels, etc. I will not go back to this hotel again.

The downside of the hotel was cleaning services. The handle next to jacuzzi had hair stick on it. The facial tissue had 3 pieces left. Otherwise it was OK. The bed wasn't too hard neither too soft. The lazy chair was best. There's ironing board, iron, safety deposit box, cold fridge but no slippers. The jacuzzi works well.

Awful experience , after working 12 hours days we come back to the hotel exhausted to COCKROACHES . The staff did absolute nothing about this other than move our room after many arguments. It was clear to us they knew they had roaches because they made it a “house keeping complaint” awful they refused to reimburse us. We stay in town EVERY year for the great tattoo convention in town here. COCKROACHES . NASTY

We stayed for 2 nights and gotta be honest here, it just wasn't that great for the price we paid we expected much better. We would not stay here again. Staff is nice but super slow in getting you what you need. The rooms are mediocre. The beds were ok but not very comfortable. The ac is put in the wrong place above the bed and I'm pretty sure i caught a cold from it being in that position, it wasnt working properly. No microwave but a small working fridge. Staff didn't refill our coffee pods, there were 2 used ones sitting in the placement for them. The bathroom light didn't turn on the next day. The pool we were hoping to really enjoy but due it being so small and a bit dark, we just swam for the kids. The sauna was decent and the gym as well. Overall I don't know how it's rated so high as not a hotel we'd ever pay so much for in the future.