GUESS Factory

Whomever was the cashier today August 30th, at 11:27am was unprofessional. Blue and white striped shirt with a pulled back bun and pink lipstick. I asked for a price check to confirm if a wristlet was included in the promotional pricing, she stares at me blank face and sternly yells, “WHAT!?” I was taken aback and looked at my friend to see if that response was in fact off, and they were as shocked as I was. I repeated myself slowly to confirm if this was on sale. She rolls her eyes and goes, “I can just tell you the price.” You were nice to the Caucasians in front me, was it because I am a visible minority? I did not buy anything and walked out.

Important note to be made on Assistant Manager*****Lindsay**** ***Rude Unhelpful Unprofessional*** I asked her for help, She wanted me announce her in front of everyone as she doesn’t want to move from coworker as she gossiping important* stuff. Still, I asked her to help me getting pair of heels in my size, she ignored and went back to co worker for gossiping. Definitely she was not working and seemed like she doesn’t want to work. It was Friday time around 5:30pm. We really wanted to buy but her attitude changed our mind. I would really appreciate if management review this as it was disappointing experience.

Everything was good. Most things we're on sale. Alot of good sales on right now. Great Customer Service Experience. We're most definitely going back there. Thank you for your support and service.

I went at the vaughan mills today just to visit the guess store since I wanted something special n nice for my mother..even I selected 2 items there but due to the very harsh n poor customer service I cam back without buying anything...it was only 1 female employee which showed us the extreme rudeness ..so I don't recommend anyone to visit there instead can do online shopping....

A male associate was definitely doing his best to check in on customers; it was conversing with him I decided to buy the bag I did. The great service and common courtesy ended there. The cashier was clearly annoyed with me as I approached her and she was surfing on her phone. She was very agitated that I would not provide my email - I just wanted to buy a bag, not sign up for 3 promotional emails/day. She called the manager over and she was worse. Raised her voice at me, rolled her eyes when I said why I don’t want to give my email. The original cashier shouts a total at me and they all just stood staring at me. I paid and my bag was shoved towards me. I am planning to return the bag. I have never been treated with so much disrespect before. If customer service annoys you, go flip burgers in a kitchen!