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Anonymous
07-22-2023 15:30I was served by the store manager on Saturday Dec 16th. I feel the manager excelled in customer service skills, every effort was made to follow the unreasonable Store policy of offering a Store credit for returned merchandise. I feel that if I (my wife)purchased in item that she thinks is right for her, but then realizes that it isn’t, she should just have her money back. Any other option completely discouraged future purchases from J. MICHAELS. I feel that that is a greedy move. It would be ok to offer that option, or highlight it and have the customer initial to verify acknowledgement of the policy, instead of folding the receipt and tucking it in the bag. I gave the store manager an undeserved hard time for that.
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114 Regent Cres, The Trafford Centre, Trafford Park, Stretford, Manchester M17 8AJ, United Kingdom