OCTOBER'S VERY OWN (133307)

Although the customer service was great, the policies OVO have are frustrating. First of all, you only have 14 days to *exchange* an item. No returns allowed and you are not allowed to try anything in store. After receiving an OVO jacket (worth 300$), and it not fitting me, I was unable to exchange for a different size since they no longer restock the same items. I am also not allowed to receive a store credit. There is so much more to go about during my first experience with OVO, but the review below *5555bigb* explains my exact situation. Great team, but the policies they have are very frustrating. Please look over the store policies before making a purchase.

The quality of the product is very high and the prices reflect this. The staff at the store are friendly but are hamstrung by OVO's ridiculous return/exchange policies. They do not offer refunds - exchange only, which we were aware of before we made our purchase. However, we purchased a sweatshirt as a gift that ended up being too small. We returned to the store to attempt an exchange but they had next to no product left on their shelves. Since there were no other sizes available, we asked for a store credit. We were declined. We asked when they were getting more stock in and they had no idea if or when they might be. So, we are basically stuck with a $150 sweatshirt that doesn't fit. Compounding this issue is the fact that there is no way to speak to anyone in customer service about any problems you might have. You can send an email to the store, which we did, but received three different answers to the same question about their exchange timeframe. I would love to speak to a company customer service representative about our experience but that seems to be an impossibility.