Ted Baker - Rideau Center

Ted Baker is one of my favourite places to shop at. What I like the most is the staff members at Rideau location . They were very helpful, lovely and professional. I was helped by Kait, Sati and Kelsey who were a delight to talk to.

There is a sales rep there who is very rude and arrogant, and she said something extremely racist about people who are entering the store, I heard her and not sure if she meant me or others entered after me. But she said it about customers. Her comments and communication felt like bullying. I was extremely uncomfortable and intimidated dealing with her. She should be removed from the store.

Went to this store with some friends. We were looking at the wallets near the front of the store and two employees (man and a woman) approached us to greet. A standard greeting is fine but what makes us uncomfortable is when they continued to hover as if we were going to take something. It made me feel uneasy as if they were coming to some preconceived notions and neglecting the other customers in the store. Feels don’t generalize people based on appearance.

Went in to exchange purchase made online. Sales rep at counter was very cold and unhelpful. After letting us know of our mistake she continued to try and prove that we wrong without any prompting. We did not push subject or argue. She continued with things such as “I’ve been here 5 years”, “I’ll show you our policy”, “I’ll pull out my iPad right now” instead of “lots of people make this mistake, you read the US return policy, here’s how to return online, can I help you find something else in the store?” Honestly her cold and standoffish attitude caused us to leave the store feeling unwelcome. Instead of kindly explaining our mistake, she made us feel bad. I would not go back to that location. I’ve been to Ted Baker in all cities I visit and this has been by far the most unprofessional person I’ve dealt with. Ted Baker is great. This location was not.

I am the client of the Ted Baker for a long time specially this branch. Katelyn the manager is so professional and classy she always helps me through everything in there ..so patient and calm she really spend time with you during the shopping. All the girls have an amazing customer service they are so friendly... Always enjoy my shopping

The best customer service I ever had. The staff members explain the sizes really well and gives opinions and recommendations to guide the customer. I was able to make the right choices and purchase. I sincerely thank Kelsey and Abdullah for their hard work. I really hope the company recognizes.

Amazing place !! , the clothing are high quality ,chic with an elegant touch , the English touch , the employees are very helpful , the only store that greeted me in that mall , honestly customer service on point

I love love love this store. It's so clean and pretty. The changing rooms are so lovely and the displays are very pleasing! I like the staff a lot too. They don't interact with me much usually because it's quite obvious I'm not intending on buying anything, just browsing, which makes sense but they all seem well trained and happy :) The one bad review on here is not even worth thinking about. Entitled people will be entitled. Most stores don't want you as a customer if you're rude. Just go to nordstrom man! Anyway...I love this store. Not to mention the clothes are JUST my style!