BEST BUY (132818)

Never pre-order from Best Buy, especially at this location. Pre-Ordered an iPhone on pre-order release day and it took an extra 3 weeks after the actual release day for them to fulfill the order. Don’t bother asking when it will be fulfilled either, they don’t know anything. Finally got a call to pick up the phone; the staff is not knowledgeable and I spent 2 hours for them to ‘activate’ the phone… I was just switching phones, why such issue? Then I wanted to get my $50 layaway deposit back. The clerk charged me $50 instead of refunding. When I checked my statement and noticed, I return to the store and the supervisor offered no apology and tried to justify that it’s because the online system and in-store system is different or something. I don’t care, nor should any customer; as a business you should be making sure stuff like this doesn’t happen and not to justify it. Any sort of apology would’ve went further than their sorry excuse. Spent all in all 2 trips and way too long to just get an iPhone. Save your time and the headache, if you’re wanting an iPhone, just go to the Apple Store or elsewhere that’s NOT Best Buy, these guys suck, will screw up, and not apologize or compensate you for the inconveniences they cause.

Check out service was pretty disappointing- there was one lady working the Customer Service til with a line of 6 people. The normal checkouts had not a single employee at them. Stood and waited patiently for over 5 minutes when I noticed an employee coming up to the front. It turns out his only purpose was to grab his Starbucks order sitting near the cash registers and casually walk away as we continued to stand at the check outs. Waited for another 3-4 minutes until a lady finally came up to the front and cashed us out silently. Pretty disappointed with the service today.