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Anonymous
08-02-2023 18:40My brother initially purchased a SIM card here that proved to be unnecessary due to a language barrier. Within 10 minutes, I returned to the store to inquire about changing the cellphone plan. The staff member who had previously assisted him indicated this was feasible and began to help us. Everything was proceeding smoothly until he sought his manager's assistance, a person named Ahmed. Regrettably, Ahmad's behavior during our interaction was unprofessional and disrespectful. He appeared to treat my inquiry as if it were illicit, making me feel uncomfortable and embarrassed. I had simply asked a question, and his response was unnecessarily aggressive. To make matters worse, Ahmad instructed the staff member to issue a refund in a manner that made it appear as though he were making a charitable donation. He also prevented the helpful staff member from completing his task and called him away, so someone else finished the job. While I am uncertain of the store's ownership, it is evident that Ahmed may require further training and guidance to improve his conduct. I would like to note that the other staff members at the store were exceptionally courteous and helpful. Regrettably, my experience with Ahmed has led me to assign a one-star rating, despite the positive interactions with other staff members.
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