Freedom Mobile

Terrible service. 1st got the old device. 2nd get an awful service. They rejected to give you a service. Even i checked with technician that my address is serviceable. Terrible experience. Never use it in location. I seem to cancel all my freedom number.

Richard is excellently brilliant..His customer service is extraordinary...thank you Richard,You made my day...the Lady who just got a tablet and a new phone👏👏👏👏...Outstanding customer service from you👍

This company is a pure scam business. I have been a customer with freedom mobile for 8 years now, and last year i came to this location to pay an invoice, and the agent told me that i qualified for a free tablet since I'm a long time customer, i was happy and took the tablet, however after a month, i noticed that my bill went up 25$ per month??? That's $25 extra per month for something i was supposed to get for free. When i came to the shop to cancel, the agent weren't responsive nor understanding, even though i kept explaining to them that i don't use the tablet nor the data in the tablet, and that the agent informed me that there will be no extra charge on top of my normal bill. However the staff of this location and their manager kept insisting on me to call the call center to cancel and to pay the remaining amount of the tablet. Which seams to me as pure scam. I do not recommend this company to anyone. And especially this location at marlborough mall, they sell you so easy, but if you have trouble, they will just throw you under the bus. Worst phone company in Canada. NOT RECOMMENDED. Can't wait to cancel my full service with them.

If I could give less than one star I would. Horrible customer service. I normally don’t go to North East and went with company. Two agents standing there ignored us as if we didn’t exist. On top of that when I asked assistance the agent who approached us almost pushed us out. We went to purchase phone and left with barehands since it was obvious they are not there to serve. Why would one spend $$ at this location? I asked someone else if they ever went to this location and was told they had similar experience. I wouldn’t go back if they pay me.

Went in and got my customer account creator of mine set up paid up on my credit all good business p asset functioning awesome

I don't understand technology as good as we need to so we dont get shafted

I have never had a plan like I'm on don't like it anyways something for side

Try to avoid the place. The people that work there have no customer service skills