Harbourside Tirecraft

I have had work done here three times. You can get in decently quick if you need a quick fix and prices are average. However, I can say I will not be back as several slip ups have happened. Daren is great and has fantastic communication, but I can’t say the same for anyone else who I have dealt with there. The first time my car went into shop was a year ago, when I had a spare tire and needed a new tire. The wrong size tire was put on my vehicle . I drove the car for many many months without realizing as I assumed they knew what they were doing and what size tire to be put on and I relied on their mechanics to do so. It has damaged my AWD system and alignment. Once I found out about this via my current repair shop, I called this branch, and spoke to owner Mike and explained the situation. He told me since I don’t get all my work done there, and we have no “customer relationship” there is nothing he can do for me as it has been too long coming, and I should’ve verified the size on my door jamb. (I did check it initially.) The wrong tire was still ordered by them, and put on by their mechanic in the first place, also states that in my invoice. I don’t understand how that could of been customer fault/error in any department, as I am not the mechanic. I have one wrong size tire on my car now and they will do nothing for me because I didn’t realize THEIR error sooner, and I get my other work done else where now. I also had my wiper motor replaced by them this year. It was a fine experience initially, as it was an aftermarket motor so a reasonable price as well. About 3 weeks after having it replaced, it seized again and completely stopped working, to which I was told that it’s unreliable and I should’ve known it could break at any time, due to the fact that it came from the salvage yard. I had to pay labour charges for another aftermarket motor. The only pros of this shop is that they can get you in quickly if you really need them to. However I am disappointed at the lack of responsibility that was taken on their end, and unfortunately won’t be coming back to this shop as the work that is being done in my experience was unreliable.

I’ve been using these guys for years, they always get the job done and seem to be less than most anybody else. Quick turnaround time. Highly recommend

Great customer service, went out of their way to help me!

I had my 2010 Civic in to have tires installed and they bent my hub caps all to pieces when they removed my wheels. This was my first time bringing the car anywhere other than Honda to have tires installed, and these caps are notoriously delicate, so I was going to remove the caps myself before I had the car brought in, but, I ran out of time and I really shouldn't have to. With a bit of patience and the proper tool those covers come off easily. I do it every spring and fall without damaging them. These covers are about $50-60 each new, and junkyards don't have any in decent condition. So now I'm in the hole at least $200 because these guys are lazy and inconsiderate. Also, I paid for an alignment but they didn't give me the alignment print out so I have no idea if they did anything. My steering wheel is still off center.

This garage has excellent service. The employees are honest about what repairs are required and what work may need to be done on a future date. My husband and I have taken our vehicles several times now and will definitely continue to do so. Thanks for the great service as usual.

Only visited once so far, but they seem like honest people doing good work

They were able to get me in quickly, which is great. I provided info about what was going on with my car and everything like that. They said they would be able to run a diagnostic and then go from there Today, all they did was run a diagnostic and then “ran out of time” and charged me $70 for the privilege of them running a diagnostic when I could have already told you what part was needed etc. Then they told me they don’t really see Mini Coopers so they don’t know what to do…. So why would you even take my care in the first place? I definitely won’t be going back, I feel taken advantage of so they could make a quick buck.

These guys are wonderful. Not only professional and courteous but they work quickly and efficiently, keeping costs low. Friendly and pleasant! I just can't say enough about them. Mary E. Macintyre