BEST BUY (128021)

Got charged for a pick-up order that I did not pick up, and there's no phone number to directly contact the store. Live chat and the toll free number is awful too. Definitely never shopping here again.

Went in yesterday for a pair of blue light glasses. Saw there was a pair in stock online. Called the store and they confirmed the pair was in stock. I went in and asked the first young man where to find them, he pointed to the back right hand corner of the store and walked away before I could ask more questions. Got over there. There was absolutely nothing besides printing supplies so I went up to another young man. He was on his phone texting. He said he would check and walk towards where we had told him we already checked. We ran into him about three minutes later walking away from the gaming section and then he asked us if we had checked there when that was his task. There was a group of girls, just standing around, like most of the employees seem to be doing. I asked them for help only one of them went and pretended to be looking. The rest of them just scattered themselves and stood around waited 15 minutes for the employee to come back with the pair of glasses I didn’t want after I had showed her a photo of what I was looking for and asked her to look in the back. She pretended to go look in the back when I could see her just talking to the geek squad people and then came back to tell me she couldn’t find them. Allow me to remind you I had checked online and called the store to confirm they had this pair in stock. I decided to go to Best Buy Regent. I was in and out of there in 10 minutes. Regent has Such helpful staff they will walk you right to the item. Get the item to you and make sure you are satisfied with it. Best Buy Polo Park seems to be run by a bunch of irresponsible teenagers who really don’t care about their customers. They definitely have way too many staff. Most if not all of the staff is just standing around not helping anyone. Going to Best Buy Regent, the staff would walk up to customers and take the initiative to ask the customers if they needed help. Won’t be returning to this location will be going to Regent from now on.