Grand & Toy

Super friendly staff - will bend over backwards to help you out. Highly recommended!!

Always a pleasure to do business with

I'm beyond belief that any corporation could be so incompetent, that this must be willfully done. I ordered a $1000 printer from Grandu0026Toy on Jan 24, 2023 via their website. I called before ordering to confirm that what I would be charged on the website would be the final price. I was assured by two different reps that it would be the final price. On Jan 30, I finally received an email acknowledging this purchase. However, they added a $116+ freight charge without authorization. I immediately replied to the email to cancel and I followed up immediately by telephone to cancel. I received an email response that acknowledged the cancellation that same day, however, my credit card was charged and they did not reverse the charge. The next day, I was informed that they could not stop their 3rd party vendor from shipping the printer and the only way to cancel would be to refuse the printer when delivered. I did exactly that. Still no refund. I was informed that I had to wait until the 3rd party vendor received the printer. When the tracking info indicated that it was received two days later, I sent this confirmation by email to Gu0026T. They then said I had to wait 3-5 business days for the refund. Nine business days later, I again demanded my refund. They then sent an email telling me that it would take 3-5 business days to process the refund. Again, this delay continued. I finally called my credit card and they told me that they could see that the refund was on its way. It finally arrived Monday, a total of 7 weeks that they held over a $1000.00. Truly astounding. I have all the emails to prove it. Dave Olsen