Windsor Plywood

I’m very disappointed with my experience. Although they gladly changed my door order the next day before it went through. I was helped by a woman who told me she would be working on a specific day and she would help me figure out the correct size of my door and also recommend a place to have the door painted. I arrived the day she told me and asked for her and was told she had the day off. She knew the whole story and confusion and told me to come in when she was working. Only to be lied too. I then had to explain the story to this new person who didn’t understand. Finally when that was done I explained how she said they had someone who painted or a recommended place. He and another employee were again perplexed then said oh maybe she meant and said a name. They then scrambled around trying to find a business card or phone number and said they weren’t sure. Never did get that information. I was then told it would take a week for my door to be ready and I would receive a phone call when ready to be picked up. My spouse called 2 weeks later and was told that it wasn’t ready. At the 3 week mark he called again and they told him it was ready. Why didn’t they call me to let me know? Not only was the product only in my name. They let my spouse leave with the door without proof or verifying that he was the owner of the door. I asked for the door to be prehung this was not completed. Which is fine, but the door was not even predrilled for hinges. I was under the impression that the frame would come assembled as well and that was not the case. The employees did not care to educate or answer questions I had. When my father in law and husband went to pick up the trim for our project. My father-in-law asked why the door we previously picked up was not prehung like we requested. The gentleman did not care to respond. From what I can see this West Edmonton location has poor customer service. I like buying from Canadian owned companies so I’ll try the other locations. This location did not hold up to its reputation.

My husband and I were greeted when we entered the store and quickly shown several options that might work for our project. After leaving us to make our decision, the salesperson loudly began to share their political views with the other staff standing around the counter. It was not a casual conversation but a charged rant. The atmosphere was tense and did not feel safe. We left.

Guys u0026 Gals at this location you are only get a 3 cause of your Sherwood Park locations good service and in association with them I came to this location 4 times to never get any help or even spoken to. Asked for you to look for a piece for me and call me when you see what you have with no call Went to Sherwood location and bought a $2000 piece of wood Hopefully you guys and gals will fix your location up to match the excellent service at your Sherwood location! I live in Spruce and will skip your spot to travel to Sherwood for all my wood needs Hope this is rating will give your group the ambition to step up the game!

Great staff that are always willing to help. Great deals in store and fast service. Lots of exotic live edge and resin supplies for any project. Clean and organized, very easy to find products and pricing.