Mercedes-Benz Vancouver

The 2023 GLC 300 is really beautiful and cool! I am so excited to have my new car. Thanks to my sales consultant Shirley, who is very helpful and knowledgeable about the product. She is very patient about my questions and easy-going.

Had the pleasure of working with Jerry Brandt. Came in to browse, and Jerry was wonderful and very helpful ended up buying a car. Made sure car was detailed and ready for pick up. Will be returning to buy my next car in a few years!

We recently dealt with this dealership for the first time and are so far glad with how everything turned out. We worked with Brian Choe who was very friendly, and from our experience, we could tell that he placed great effort in helping us get the vehicle we wanted. He made sure to address all of our concerns which helped make the entire process go as smooth as it can. I would also like to call out Vance Wang, who while not the salesperson we directly dealt with, had been very helpful in assisting us when needed. We also appreciate Stephanie Lam from Financial Services, who took her time in carefully explaining each section of our contract and agreement, making sure we understood it well. She was very calm and patient, which made us feel relaxed during this portion of the deal. Last but not least, Chantel Cruz and Charlotte Choi from reception/concierge always made us feel welcomed and promptly assisted us during our visits. Overall we had a great experience and are glad to have dealt with such attentive reps from this dealership. Thank you and looking forward to doing it again when it's time for an upgrade!

I had the pleasure of working with Jack Lu as my service advisor for the A3 service on my car at Mercedes Benz Vancouver, and I couldn’t be happier with the experience. Jack is incredibly detail-oriented and knowledgeable, which put my mind at ease, especially because I’m very particular about my car and its details. He took the time to explain everything in a way that I could understand and appreciate, which made me feel comfortable throughout the entire process. Not only is Jack excellent at what he does, but he’s also very accommodating. He truly understands his customers and goes the extra mile to ensure their satisfaction. I felt like he “got me” and my expectations when it comes to my car. Overall, I highly recommend Jack Lu as a service advisor at Mercedes Benz Vancouver. His expertise, attention to detail, and customer-centric approach make him an outstanding asset to the team. Thank you, Jack, for your exceptional service!

Quick registration for my appointment. Met Alex who was my service manager who explained what would be done to my vehicle. Everything done within 3 hours and results discussed at end of service. Highly recommend Mercedes Benz dealership on Terminal Avenue. Employees very personable, informative and and quick to provide service and information necessary for quick solution of my issues.

I had an excellent purchasing experience at Mercedes Benz Vancouver thanks to my sales consultant Laveen Zheng for providing professional and helpful advice for buying my first car. Laveen is a very patient person, and she explained everything I needed to know about the vehicle's functions. Therefore, I am delighted with the product. Also, thanks to Elaine Law for providing us with detailed financial plans. Lastly, I am looking forward to purchasing another vehicle at Mercedes Benz Vancouver in the future.

My experience as a customer at the Mercedes Benz Terminal Ave. dealership was excellent. I bought my very first car on August 15, 2023. When we visited the dealership near closing, we were helped by Corey Adams who patiently showed us options for entry-level Mercedes Benz cars that met our budget. He never pushed us into buying and took the time to explain the features of the car we eventually bought. We never felt rushed and Corey’s knowledge on the cars in question was palpable. His follow up service after the sale was excellent. Today, when we went in to have the trunk screen installed that was missing when we picked up our car, he had it installed for us promptly. Corey is just impeccable – I have recommended him to my family and friends!