Ryde Veterinary Clinic

Rip Off. They don’t give you the right advice and prescription the first time so you can keep going back to them for repeat business. They charge 4 times for the medicine compared to Vet Pharmacy prices. What is even more arrogant is that if you require a prescription and not buy your medication from them, you have to pay $25 extra to get the prescription. A creative way to charge for prescription when it should be part of their ridiculous unregulated consult fee.

I have been taking my cat to this clinic for 5 years now. Dr. Jenny is always amazing and she is only the reason i keep going back. Taking 2 stars off as the receptionist/nurse i have encountered was not friendly. The lady I encountered this time who has nose piercing, there was no acknowledgement at all after we entered the clinic that she didn't even say hi ... I told her I am here for an appointment, she had minimal reaction, she didn't even bother to tell me to take a sit while I wait for my turn. After we came out from the consultation room, once again she didn't acknowledge our presence, i stood there like an idiot waiting for her to tell me how much i needed to pay. We will still go back for Dr. Jenny, but it will be great if the customer service from the other staff can improve.

Dr Jenny has been taking care of my kitty baby boy with care u0026 professionalism and her nurse staff is also caring (I should have asked her name). My adopted baby boy had problem with rotten teeth. I have annual jabs booked every year. Highly recommended!

Lani and Jenny are the most patient understanding vets I have ever encountered . They are so patient with both our grumpy old cat and her parents, always understanding our needs and so keen to help us both . Recently they assisted us with moving our old girl on a 7 hour car journey and ensured she was super cool all day. Can’t thank the whole team enough for all the wonderful work they do.

Bad experience with my dog! After consultation for having soft stool, and paying hefty consultation and a medicine fees the case did not improve at all. Then, for some reason they called me to bring my dog back for recheck and the vet did nothing more than the first vet did charging me another consultation fees just to repeat the expensive useless supplement! I hence collected a stool sample and delivered it for pathology and they said will do it, then next day and day after they keep calling me to pay first before it is sent to pathology although I said I will pay on my next visit! They care about money and money only.