YHA Sydney Central

I booked to stay a few weeks ago for 5 nights. The only way I could book and pay in advance was to book a ‘non refundable’ room. (Same price regardless) I checked in and went to my room to find the bedding was disgusting. I then changed it myself. There was someone in my room who said very inappropriate things to me and had unpredictable behaviour. I woke up at 1am to find that this person was looking at everyone while they slept which made me feel very uncomfortable and unsafe in this room. I checked out after staying for 1 night instead of 5 and the hostel staff asked me why and I explained. They then guessed who it was in an 6 bed dorm who was behaving in this way and they were correct which to me - says they knew there was an issue. The staff just apologised and said I couldn’t have a refund. There was no offer to move rooms or resolve the situation just an apology. I emailed the manager to ask if I could have a refund due to the fact that my leaving was because of a health and safety issue and feeling unsafe in the room. They emailed back to say that they take customer safety very seriously but they have a strict refund policy and they wouldn’t give me a refund but they do wish they could have resolved it differently. I find it wild that their refund policy outweighs safeguarding their customers. I would not recommend staying here if you are traveling alone as I ended up paying double for a week of accommodation. As I had to book an alternative hostel for the week.

DONT STAY HERE!!! I booked and pay for my stay and the guy who received my payment booked it wrong. Now I have one night almost to be homeless and they didn’t care at all. They wanted me to pay again for a night that I already paid. The blond guy in the reception almost was laughing at me. Staff is very unserious. Good location. But nobody cares about you. Now I have to look for another hotel for today even if I paid for all my nights. Beware