Samsung Liverpool

Guy name jay helped me transfer data from one phone to another and helped me other social medias. I highly recommend him. Very good service by Samsung

Jay has been amazing and so helpful with my mobile. 100% a valued employee with Samsung who has time with Customers. Will see him again if I have issues. Thank you very much for your assistance. Mrs. B. Puskaric

My Fold was broken in less than a year, took it to Liverpool store for warranty repair, took around 2 weeks then they gave a refurbished one. Then I used it just about 4 months, then it was broken again (black inner screen) I had to come back again. Nihal-he was a worst customer service ever, very rude attitude and didn't care about customer. FOLD is the most expensive phone of Samsung and one of the most expensive phone on the market. I paid for more than $2000 for the phone and expected the phone broken down twice and received a rude attitude from staff. No apology, no sorry, said it is technology, so it's broken down is normal What the hell? You guys shouldn't sell it then. It's a scam! Customer paid top price for the phone and expect it will be broken down anytime?(my one was twice, very annoying and frustrated because every time like this I have to back up all of my data, buy a second phone to use then set up everything again on the second phone) Seriously??? And he gave me his rude attitude? Even he didn't deserve for one star. I'm still waiting for them to fix my phone, I will take it further to Fair Trading and ACCC if they don't resolve this problem!

My phone died completely last night and after buying a new one Brandon from Samsung in Westfield Liverpool in the service store was able to transfer my contacts, diary and messages from the backup to the new phone, he saved me so much stress and was friendly, helpful, quick and efficient. Thank you again Brandon.

Brandon and Daylan were so professional and helpful with transferring my data from my damaged old phone to my brand new S23 ultra. Would definitely recommend recommend this store.

I purchased a Samsung phone, took it to Liverpool branch and I was served by Brendan, he was polite, professional and friendly and he helped me to set my phone without any hesitation or rudness, I highly recommend Brendan for an outstanding service. keep it up mate you'll do well in life. All the 👌 best. Regards a happy customer.

My heart sank when my Fold 5 had a dead pixel, however I went into the Samsung store in Liverpool on a Sunday, and right now on a Wednesday I am writing a review as a very happy customer. Thanks for fixing my phone under warranty and getting it back to me quickly!