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Anonymous
10-07-2023 09:27I did not have a good experience with this company. They overcharged me for laundry and dry cleaning with items returned crumpled (not pressed) and not properly washed. For a first time customer, I was shocked by their service model as no one bothered to clarify tjings or call and they didn't provide itemized pricing when items were collected. The app provides very little information. Ultimately, after some back and forth and offers to redo the job, a partial refund was processed. I am not likely to use them again and would suggest double checking arrangements for anyone who signs up.
Anonymous
08-26-2023 10:06Had our winter duvet and quilt cleaned, collected from Annandale in Sydney. Laundromap collected hours after booking (a Sunday evening!), provided sturdy bags, and sent texts shortly prior to collection and delivery. Both drivers were very friendly, and we were very impressed with how easy the process was. Also received a follow up call to check everything went well the day after receiving the items back. Fantastic service!