KC Dry Cleaning Mt Gravatt

Terrible customer service. Please do not take your beloved garments here if you wish to get them back. I dropped off my husband's expensive excellent condition suit jacket here to be dry cleaned after his grandmother's funeral. Upon dropping it off I was told it would be ready to collect in a few days and they would call me when it's ready. After one week of not hearing from them I went in and the lady I think her name is Debbie said the jacket was not there. She said it had been returned by the cleaners and should be but it wasnt. There was no urgency or apology at that point. She said she would look into it and would get back to me. Another several days past and I didn't hear anything. She finally contacted me after I sent an unhappy email to the manager. She was very rude on the phone. Said she had called the names of the people starting with S over the past 3 days and had no luck. After 6 weeks I still had not received any compensation. I should have read the reviews first before going here as they all say the same thing. They offered me a very small percentage of what the garment is actually worth. They use fair claims guide 1961 as reason not to pay anymore. Please do yourself a favour and go elsewhere for dry cleaning or alterations if your item actually means something to you or is expensive

I chose to not use this business because they wanted to charge me $77 to dry clean 5 basic pants. I generally pay $36 for 5 garments and despite this business charging hotel rates I would still need to wait 3 days to get my order returned. The trousers I wanted cleaned were all basic and the fee was after a 20 per cent discount so I agree with the proprietor who responded, the quote was rather excessive.

Outstanding service, quality and extremely friendly. Fast, efficient and reliable! I will be back!!!