KC Dry Cleaning

I have used this business twice now and have had issues on both occasions. I would like to state up front that on both occasions the staff were very nice and polite. However the outcome of my dry cleaning transaction have been incredibly costly. The first transaction was a number of items that I dropped off for my partner. One of which was an $800 Gucci silk scarf. The scarf was lost and never given back to us. Despite repeated attempts to find it and submitting a report to the manager. I have followed this up twice also but no response after weeks. I have since replaced the scarf but as a result I am out of pocket by $800. The second transaction was a twice worn Zimmerman dress which cost around $900. It came back with almost every button broken/lost. We were told that this was a manufacturing issue, however when we took it to Zimmerman they noted that the buttons were covered with foil and the dry cleaning instructions were to put in a bag. We are still waiting to hear back from Zimmerman formally however I don't have much hope in receiving any reimbursement for this item either based on my past experience. I must admit I thought that the idea of going to a dry cleaner was to take your high quality and valuable items and they will be taken care of, unfortunately this is not the case with this establishment. We are seeking a better quality alternative.

What a delight. The Team here is wonderful. Great attention to detail and a great mending service. I have a whole series of out of the ordinary repairs and mending. Thank you. And I loved the details today with the buttons on this jacket covered with foil! Fab!

Poor reception service. I took seven garments for dry cleaning for the first time here and the lady at the counter refused to give me a price list, not even a rough estimate! Printed out a docket that had no details of clothes or prices, just “Unconfirmed” and a total amount $0. Did not explain why it was so. I asked what the price was for 7 garments and she said I would get a discount of 20% off the total price. And that total price remained a mystery; only said it would be “over $100”. Also repeatedly said she had “customers waiting” and I had to remind her that I was a customer too. I took my clothes back and found another dry cleaner not far from there, with a clear list of prices, good reception and a transparent receipt!

I want to bring this lingering issue to your notice. I submitted clothes for laundry when I quarantined at the Hotel Grand Chancellor Brisbane in January 2022, and they got missing. I was told by the hotel that your company (KC Dry Cleaning) was contracted by QLD Government for laundry and dry cleaning services. I have been in touch with Mark and the hotel on several occasions via emails and calls, and nobody really cared to do anything. It is over a year now and the most annoying thing is how the matter has been neglected by the hotel and KC Dry Cleaning Brisbane. Can someone look into this please? I am not willing to lose my precious clothes like this, and not even after all the negligence and frustration.