Rugs Express | Rugs Online

Have ordered from them before and received rugs super quick, it was awesome (as many if the reviews here say). So when I needed new rugs, I ordered from them again. Bad move. Ordered 19 October, and according to the website the rug was in stock and would ship in a few days. I contact them on 5 Nov requesting an update, Zac says he'd check and get back to me. Doesn't. Email again on 10 Nov. No response. Email again 21 Nov. This time Zac responds saying it was out of stock but coming into stock in a couple of days and he'll get back in touch with updates. Up until this point I've been pretty chilled about it, stuff happens. But it's now 13 Dec and have had no follow up or response to subsequent emails. Terrible service. At least I paid via PayPal so I have dispute path if I don't get my rug or my money back as requested!

Excellent service from Zac at Rugs Express, he was completely upfront with me regarding all aspects of my order u0026 delivery, which I found very refreshing in these times. The rugs I ordered, Eton blush 428, 300x400 u0026 300x80 are of very good quality u0026 exactly as pictured u0026 the prices were great too! I wish to note that the distribution company also mentioned that Zac was very easy to deal with, ran his company very well u0026 always goes out of his way to help his customers. Also Regarding the freight company, Hunter Express, they were also great u0026 I think, as the lovely lady at Unitex said, these guys have a thankless job u0026 are soo busy at the moment, a little patience u0026 kindness would go a long way! All in all, a very positive experience.

Beautiful Rugs at reasonable prices with decent shipping times. I purchased the Alpine Natural Jute 120cm Round for $99.00 and it looks absolutely gorgeous in the reading nook.

I recently purchased a rug online. Within 1-2 days of placing order I received a phone call from Rugs Express advising the rug size I had selected was unfortunately sold out. I was then offered a few alternatives, one being a slightly larger size but in the style I had originally ordered, at no extra cost. The level of customer service was excellent and I received the updated order within 2 days. Really happy with the rug, excellent communication and the care given to fulfil my order. I would definitely recommend Rugs Express.