Avis Car & Truck Rental Welshpool

Best customer service I’ve ever encountered. Matt was brilliant and very helpful. Ease of booking via the app, pick up the rental at location and even an after hours box to drop off keys

Poorly Managed - clearly no interest in operating a successful business. I was told when I first rang that the vehicle I needed for the next day was available however i didnt book it there and then because I had to make sure I had other arrangements in place first before I went ahead with the booking. I tried calling 3 separate times after that to make the booking each 1 hour apart - every single phone call was picked up and immediately hung up. I eventually reached the central call centre to which on 2 separate phone calls I was told the Welshpool office isn't picking up at that time when the AVIS call centre were trying to reach them and that they have sent my details through and someone will be intouch within the hour from the welshpool office. I waited an hour with no call back, I called back, same deal, pick up then hang up, when i called right back it diverted me to the central call centre again where i raised another ticket, they told me the same thing that someone would call me back - another hour went by, still no call only this time when I called again an automated voice recording stated the office is now closed for the day. I needed the vehicle for early next morning - I've decided to go with another rental company who were actually reliable with being contactable and happy to assist.