Optus World Square

Not usually one to complain but the staff member was extremely rude when asked for help accessing the account as a listed contact as i mentioned wanting to change providers. I understand they have regulations around who can access but the account but it's not necessary to be so rude about it. Glad I'm leaving Optus to Vodafone whose staff were actually helpful.

This Optus store I will never step foot in. The customer service is so horrible. The girl that served me was so rude with her presentation. So rude all I wanted to do was pay a bill. Why work in customer service if you don’t like the public get another job serious. Customer service is spouse to be friendly not like this fill sorry for the workers if she is the supervisor. If I was working their I would quit my job as I wouldn’t want to work with someone like her. Really Optus pick your game up as you will lose customers and get bad reviews as your store has. I think look at who you hire and who services customer’s.. My star rating is 00000000000000000000

Horrible service from the lady staff who has been working in this store for 2 years. Rude and ego trip. Lied about promotion. Guess what? i got it when called to contact centre. Guess what took me 25 min total handle time. All requests are fulfilled. Advice not to visit this store. Better call contact centre. The only difference is getting it a few days' time as it needs to be shipped.

As a customer of Optus for quite a while, and went through the cyberattack and am still with Optus as I went to the store to make sure all is okay. Dennis the team member that helped me was professional and very pleasant and helped me with all I needed and at no charge. Thanks Optus for always helping me with any problems.

It's a very busy store. And ths staffs are rudes and aggresive due to high pressure. Need to improve with the customer services skills. Lack of products informaton. If you there close to closing they will be more rush to kick you out of the shop.

Very unfriendly and incompetent staff. We tried to activate a prepaid sim card but had some troubles in doing so. Anyways, went to the Optus Store on George and they could fix it in 5mins. Go there if you want to get things done.

After having absolutely terrible experiences at other Optus stores with basic things we needed resolved. I had Tim the manager at this site go above and beyond to hear our issue and resolve it. What a breath of fresh air. And on a Sunday afternoon to boot! THANK YOU TIM

This is a warning for anyone considering Optus. Run! Don’t join this trash company who’s customer service doesn’t exist. They pawn you off to Apple to get problems solved. The techs on the phone can do nothing and instore too. After running all over the city being told someone else can fix and they can’t I’m stuck with a trash phone that doesn’t work. DONT JOIN OPTUS