Tipple Alcohol Delivery

I've ordered from 7/11 a few times using Tipple. Their customer service is terrible, their drivers always have problems taking my ID, when there are items missing there's no way to report that and get the cost refunded - and there is ALWAYS something missing. The last straw was when I got a call from a DoorDash driver who was supposed to pick up my order (??) saying that they cannot collect it because the order is on hold and I need to do something on the site to release it. There was no option on the 7/11 tipple site to do ANYTHING - it just showed that my order was being prepared. The money has already been taken from my account. Their live chat was offline. After over an hour waiting to talk to customer support, they said it was because an item was out of stock. So instead of refunding me for that item and fulfilling the order, they cancelled it and said I would get receive a refund in 2-4 business days. If you have ANY option that is not Tipple, I suggest you use that instead. If anything goes wrong they leave you with no way to contact them and they will just keep your money.

Received an order and due to their apps technical problem I had to give the order back. No explanation, just me waiting outside my house in the freezing cold. Not even a sorry. PATHETIC, NEVER USE THIS SERVICE!!

Don't bother with this service, they cant communicate properly, I was charged from my paypal even though it told me it didnt work, then when i used another account they needed verification of my card but don't tell me how to do it, I had to figure it out on my own because the BOT they use is glitching. 50 min later after talking to customer service i find out that it is now after their delivery service cut off time and I get a message that due to unforseen circumstances the delivery cant be made. All i wanted was to get a drink after work without having to go back out

Took order, got my number wrong didn't refund for lack of substitution when item was out of stock and no support line with a help chat that has nobody online. 7/11 bounce you back and i ended up filing a chargeback.

Ordered 8 bags of ice to be delivered ahead of time. Driver went AWOL then didn’t turn up despite me waiting on road for 1 hour prior. Customer service said “sorry for inconvenience. It was a failed delivery” WILL NOT USE EVER AGAIN!

great service, friendly drivers. i’ve ordered with this service over 10 times now and it’s been perfect every time :)

Don’t use this app!!!! There are plenty of other delivery options out there, I only signed up as I got locked out of my Jimmy Brings account - who would always deliver in 35 mins tops. First time with this joke of a company and the order took over 3 hours. Back to Jimmy we go! Please don’t waste your time.

This shell of a company let me down badly. Three days ago I placed a delivery order of an expensive bottle of champagne to be delivered on a friend's special birthday. At the close of the day in question, I was sent an email to say that no delivery was possible. Their promises were false, and their advertising (instant delivery, etc) fraudulent. David Cruse