Sephora @ Erina Fair

There should be some negative marking stars. One of the lady Staff was very rude and treated us badly. We went to shop on 28/11/21 around 01:00 -02:00 pm. She was ill mannered and wanted to get us out quickly even though we had some products to buy. She was not interested in selling the products but wanted to get people out (maybe just wanted to have time of with her BF waiting around). Will definitely recommend not to visit this store as the staff is not welcoming.

Every time I come in here the staff are just lovely! Seriously so great. Helpful, honest and make my mum and I’s shopping experience fun. Thanks team

I have never seen 3 jars of stuff cost $230...until went to Sephora with the Mrs Stein. It was mind blowing. But then again I spend $200 on plastic designed for children so who am I too complain. Whenever I have been there the store is always clean, tidy and fresh. The service staff are always friendly and approachable and I guess the prices are right for what you get. Staff- 4/5 Presentation- 4/5 Cleanliness- 4/5 Price- 3/5 Wife’s Happiness- 5/5

Went to the store today, and knew exactly what I wanted to get, went to the counter to pay and Hannah the girl on the register was the rudest worker in that shop. She didn’t care and has no customer service skills at all. Definitely should make her re do her training because this isn’t the first time she’s been rude to me or another customer when I’m there. All the other girls are lovely but Hannah is not at all.

The worst service ever. Would give them no stars but google review would not allow. Dont ever buy online with these people. My daughter bought three products online to the value of $150 when she recieved it there was only 1 product in the box. When she contacted them about where the other two were, they said they were in the box. She informed them that they were not and they said they would look into it. She then got confirmation that they would not replace and that it is her loss. What kind of service is that. A big multinational company and they treat their loyal customers like this. They should be ashamed. We are currently taking this further to fair trading.

one of the staff was VERY rude... was hoping to get a last long lip stain. She only answer with 2 sentences and left... when i asked again the second time, she even scolded me by saying You asked me before and there is nothing! as if she doesnt even give me any choice... Maybe i looked like a beggar which cannot afford to buy from sephora... Wasnt even busy hours

No customer service this morning. Was in the shop for over 15 minutes whilst the staff members seemed prepccupied with other duties. Had over $150 worth of products in my hands and would have purchased them as well as some other new products i was interested in but had no assistance for my questions. Instead I put them down and left the store still unnoticed by the staff.

Rude and inattentive staff. I visited the store when it was quiet but there was multiple team members working. No greeting, no smiles, no assistance offered. I was served by Tahlia who was really unfriendly and just looked miserable… such a poor experience. Such a noticeable contrast in comparison to Mecca a few shops down.