RnR Serviced Apartments Adelaide

Booked through booking.com which said the stay was $234. Money got taken out of the card two weeks before our stay which when arrived we had to change cards over there for has to pay a further $234 and got told we would be transferred the money that had been taken out of the other card. The man had told us we had to make a $279 refundable bond which will get reimbursed within 48 hours after our stay. It has now been a month and had to make numerous calls and emails but had been hung up on and told to ‘stop asking for money’. Altogether I have paid $747 and still haven’t received our $513 back.

Paid online of $206 which was fine, but on arrival was told it’s policy to charge me another $300 deposit in case I did a runner really?? Which I reluctantly paid on my credit card and I’m still waiting for the return and after I rang them told it could take 21 days to refund because that’s the bank issue - which it wasn’t as I phoned the bank after .. so Why so long ?! Room presented nice but Kitchen was well worn when I turned on the light. I got into bed and I’ve slept in a swag more comfortable they too were well worn with springs digging into your back the curtains didn’t block out the alley lights and the neighbors conversation was clearly heard.. then I was charged $46 for parking in the local park as there was none . ( what was there wouldn’t fit a normal car anyway) All in all it cost me just under $600 for one very average nights sleep and a headache trying to get a deposit back not recommended

Booked Feb 2020. Money was debited from my account. I cancelled the next day when I was informed that I needed to collect the keys from another property. Though my booking was fully refundable, my money hasn't been returned. They are ignoring my attempts to recoup my money owing to me. I alerted the crime watch scam team.

Unfortunately this place is a scam. I have reported it to the ACCC and am currently discussing other options with my lawyers. I did stay at this place back in Apr 21 and had no problems at all then, but apparently since then the place has went under new management. I booked on the 03 Nov for the 04 Dec with free cancellation and cancelled it the next day on the 04 Nov, due to a change of mind. I ended up proceeding with my trip to Adelaide and did a drive by of the check in address on their website and the office was empty. It's going on a month and a half and I am still waiting on a refund for this place.

I booked this place using Bookings- all my paperwork states I don’t need to pay anything until 2 wks before my trip. RNR kept on hassling me for a deposit. He is telling he can take a deposit anytime he wanted. I got Bookings involved and it was agreed that I didn’t need to pay a deposit until 28 of Feb, he went and took a deposit on the 1 of Feb with out my knowledge. - My booking wasn’t until Easter. He never replied using Bookings and sent direct messages only. This company are rogues and definitely cannot be trusted. Avoid using them at all cost. I have now canceled my booking hopefully I will get my money back…

The worst traveling experience I ever had 4 years ago. Charged me recklessly from the deposit due to extra staff fee for investigating a claimed complaint of noise lodged by the neighbor. After check-in in reception, needed to take taxi myself to the apartment far away. Crazy. Never go to the hell.

Definitely stay away from this hotel! It was a nightmare! Firstly I booked and paid over the phone with the owner Ian and after a week I hadn’t received my confirmation email telling me all the details. I then called him and he said he would send it to me. A few days after he said he couldn’t remember what I had booked and I had to tell him all the details. Also on the phone I asked what the bond would be and he said $80. On the day of my booking I called him to let him know I was picking up the keys and he said that “somehow” my room was taken! So I had to settle for a different room. Then when I picked up the keys he tried to charge me for the parking I already paid for and then said the bond would be $300! When we arrived at the room it was filthy! The floors were dirty nothing had been wiped down there was bugs and dust everywhere not to mention the dining chairs were so unsafe and wobbly and the mattress wasn’t even a mattress it was sooo uncomfortable! After we had left my friends accidentally took one of the pair of keys home with them but I told him I could give it to him the next day after I finished work and he said it would be a $50 late fee even though he had the other 2 pairs of keys but I agreed upon the $50 then it had been a few days and I hadn’t received my bond back so I followed it up and he said he was now going to charge me $150! This man is a scammer, very unorganised and takes no pride in these rooms! If you want to enjoy yourself definitely don’t go here it will be horrific!

DO NOT BOOK ON booking.com!!! This place says it has a free cancellation policy. I canceled my booking on the same day I made the booking. It's taken me over 2 months to get $320 they took from my credit card. Do not risk it!