Stamford Grand Adelaide Hotel

I booked a king ocean balcony room. It was clean and bright. The bed was comfortable, although I prefer a different style pillow. The bathroom was good (although no bath). I ordered the miso eggplant dinner with room service. It was delicious. I had the hotel breakfast on the first morning ($24 I think). It was pretty standard. The coffee was only average. The pastries were amazing. There are plenty of other breakfast options so close by though, so lots of choice. It was easy to catch the bus to the airport nearby. The location of the hotel is perfect.

The only thing this hotel has going for it is it's location. The decor is horrendously outdated and the place looks as though it's falling apart with multiple problems standing out. Firstly the lifts don't work, we had to wait 5 minutes in the lobby for one to come only to cram in with other guests, whilst many others had to wait several minutes further. The next day the lifts couldn't be called at all from the lobby and we had to wait for someone to come down to collect us. There was a T-shirt left behind in the bathroom from a previous guest which caused concern over the cleanliness of the room, with stained couches, carpets and damaged kitchenette. The AC was broken and we couldn't cool the room below 25 degrees, making the room uncomfortably hot - I would hate to experience this at the peak of the South Australian summer. The mattress on the bed was broken and both sides felt as if myself and my wife would roll out in our sleep. Staff were inatentive and unsure of the details of the package we had booked, some going as far as telling us that the meals detailed in our booking were not included. Overall save yourself the $$ and angst and book elsewhere if you can.

Great location Good sized rooms Buffer breakfast is good Miserable staff that do not seem to know what is going on in the hotel Charged $5 for free water 10percent card issued by the hotel reception constantly told by food and drink staff that it couldnt be used for a variety of reasons Issues with housekeeping too - told different things by manager and housekeeper It seems there is no team cohesion such a shame Hoping all staff receive some better in house training and seem happier. Very different experience this time to past experiences

Had an ocean view room which was great, breakfast was very good but…. The night before we tried to go to the cocktail bar at 19:50 and they were closing as it wasn’t busy and wouldn’t serve us which is not on in a supposedly upmarket hotel. Also the whole place was looking a bit tired and is in need of refurbishment.

We were going to have dinner at this hotel in Glenelg as Stamford has always had a good reputation. The minute we entered we were appalled at the state of the hotel, it was so dirty and in need of a complete update. We decided to just have a drink and when finally securing seating the people who vacated told us the glasses etc on the table were not only theirs but the previous peoples as well. We had a lovely week in beautiful SA but would never return to this hotel