CeX

Went to CeX to trade in my PS4. After they gave me a measly $70 credit, I had realised I accidentally left a disc in the console. When I came back to trade in more games, I asked about the disc. Not only did they not tell me anything in this period, they didn’t know where it went or what happened to it. They said they’d contact me and still haven’t heard back. Better off going to EB Games or selling on marketplace.

First time selling some stuff here, great experience. 2nd time, horrific. No leeway for any change of mind. Plus they pay pennies compared to what you can get. Wouldn’t mind but shocking customer service and no interest in helping :( made one mistake, sold the wrong game and when I went back 10 minutes later to try and get it back they absolutely refused. My error I guess but really, 10 minutes later?? The game was still on the counter in front of me. So disappointing and pretty devastating error on my part. They offered to sell it back to me for $100 more then what they are going to pay for it (which hasn’t been paid yet mind). ONE HUNDRED DOLLARS. So disappointed. A very expensive mistake but at least know not to do any business with them anymore :(

Finally, a great location for a CeX store in Brisbane that isn't on the outskirts of the city. Decent variety of media and hardware for a CeX store on the smaller side. If they still offer a direct deposit for items you are selling it's a great way to get rid of any unused electronics around the house with minimal hassle as you do not need to return to receive the money. Always a great store to quickly pop into on the lunch break.

They have a good range of movie phones and games to pick from i go there all the time

Will not use again. Sold laptops via online, quoted price was dropped post dropping off in store. For one of the laptops I can understand why they dropped the price and that would have been fine (even if it was $147 less - 59% less than quoted price). I asked them to consider more for the second laptop as it was higher spec than listed on their site. The offer was $50 (22%) less than the price offered for the lower spec laptop and no option for the higher quoted price as 'that was the price for that laptop'. Be warned.