W Melbourne

Can’t rate more highly. Staff were absolutely excellent. Room comfy clean warm. Breakfast delightful. Pool is really excellent. Everyone so willing to help and v kind. We’ll be back for sure

The W Hotel - Seriously Awesome! I recently stayed at the W Hotel and had an amazing time! The staff were super friendly and helpful, making me feel like a VIP. The hotel's modern design blew me away, and the rooms were like a dream. The food at the restaurants was delicious and the service was top-notch. The amenities, like the gym and spa, were fantastic. Plus, the hotel's central location made exploring the area a breeze. If you want a seriously awesome stay, I highly recommend the W Hotel. It's the bomb!

Located downtown Melbourne. Couldn’t ask for a more central location and with lots of amenities around. Rooms are spacious and clean. Very modern decor and nice touches can be found around the room. To be picky, the room did not have a good suitcase stand outside of the closet, but can be overlooked. The shower was onto the floor of the shower/tub room and was not expecting that. My iron in the room did not work, I ended up leaving a note beside the iron and that night a brand new in box iron was waiting for me — great job! Laundry service is very expensive, but there are laundromats within walking distance.

We stay in Fantastic suite, city view this time. Room is impeccable, has a nice living area once you got in. A cute bar nook to enjoy your night. Then a decent size of separate to the bedroom, then you got your own little walk in wardrobe. And the amazed you a huge bathroom hidden beside the wardrobe. Definitely a unique design of the room and the architecture element there in the room was pretty cool. Just stay a night, didn’t experience much of the equipment there like swimming pool and gym. But the service of breakfast was wonderful and enjoyable.

Recently stayed here with my wife for a couple of nights over the weekend. Had the best time. Loved the facilities, swimming pool and both the Lollo restaurant and Curious Bar. I definitely would love to stay here again in the future.

Worst customer service team. Concierge does not communicate with each other. If you plan something prior to your visit, don’t expect anyone at the desk to know about it and they won’t even try to figure out what went wrong. Sorry only 1 of them asked what’s happening after way too long. Supposedly a suite with a dinning table for 8 people and 2 bathrooms, has a maximum of 3 guests allowed in there. Even with multiple martini glasses and a well stocked bar they have a max 3 people limit to the room and strictly no parties. Even through it was discussed, planned and agreed upon 10 months prior that the room would be used as a bridal suite for 1 hour prior to the wedding reception starting, the couple even PRE PAID for a grazing board for 10 people and 2 bottles of Champaign (which they never received the champaign).… I am waiting for the bride and groom who booked the room to leave their review because they were treated worse and then to “compensate” was told they can check out 1 hour later the next morning. There is a drink cart at concierge and the couple who’s wedding day it was, who had to sit in the foyer and wait weren’t even offered a refreshment for the mishap and while they waited far too long to be allowed into the suite, the bridal party didn’t end up going in because they waited the entire hour and still the room wasn’t ready so we went to the reception to get a drink and one of them had to breastfeed their baby in the reception toilet. Rooms are great, beautifully designed. Staff need A LOT more training.

Booked suite for our wedding day. Poor communication when reserving a suite within W employees. Communication was lost between the multiple people on duty and speaking to different people. Employees promising and e-mailing confirming requests, and then upon arrival, denied. Horrible service. Dining, when you order tea, you would think having a tea cup to drink out of would be handy? Not just the tea pot. Took our luggage up to check-in before arrival. Yet made us wait 30 minutes to prove our check-in. The room is lovely, service and care for customer, lack of empathy. Go somewhere else for costumer service. Many stunning suite around Melbourne with better costumer service particularly if you are pre-booking an event or wanting more than 3 people in a suite. Our request was not difficult to adhere to, which on the day, due to the lack of communication within the W Melbourne employees was difficult. Go elsewhere people.

Love, love, love the rooms here! They are so spacious and well designed. They have Japanese style toilets and an incredible mini bar, even equipped with souvenirs and memorabilia to purchase. The pool and steam rooms were amazing and both in the morning and at night were empty, which we loved. The gym is quite nice too. Very glad my friends and I decided to stay here :)