Tokyo Hookah Bar & Tea House

Excellent customer service and friendly staff. The drinks were great too. Definitely coming back.

Their is a saying in hospitality that Their is a hidden thing on Customer’s shoulder ‘MAKE THEM FEEL IMPORTANT’ I think this restaurant took this saying otherwise ‘MAKE THEM FEEL WORST’ !!! One of the worst experience ever had , staff was still fine and had a courtesy to acknowledge and apologise however manager was just looking for ways to get into verbal altercations and started using cuss words and racial proliferation was up his sleeves !

Adding more information of what happened: The restaurant had a promotion of a free drink for a review. They forced us to put a 5 star review initially to which we declined and said to pay for drinks instead. After that, the manager started playing tricks to trigger us which also wasn’t successful. Our group of 7 calmly asked if we could just pay for what we have had. The manager then started using foul language and misbehaving. Probably because of us not giving them a 5 star review. After all this, they pushed couple of friends and that’s when we called the police on them and not the restaurant. It’s cute how this guy is putting up stories about banning us and using words like trespassing. None of this would have happened if you just had been hospitable or even had communicated well. You should be apologising instead of making up stories. Even your staff wasn’t in agreement with you mate. It’ll be funny when they read what you have written here in your defence.

Faisal is amazing the most beautiful person. And makes amazing cocktails!! Thank u so much 🤍🤍