Aqua Shop Australia HQ

Ordered some products using the Boxing Day 2021 20% off promotion, order total after discount was over $125. This is important because the front page of the website clearly states FREE AUSTRALIA WIDE SHIPPING - All order (sic) over $125. At checkout the order included shipping costs of $17.50, huh why? There is no option for free pickup from an Aquashop outlet, only shipping. Called them to find out why and they said you must have a heavy product and they said that it states on the product page that ** THIS IS A HEAVY PRODUCT AND WILL INCUR POSTAGE **. Well in my opinion, you can't say on the front page that it is free shipping and then on a heavy product its chargable, thats dodgey! BTW parcel weighed 1KG, what does a 500g eParcel Express Post satchel cost to post? Something doesn't add up to me. As I am writing this review, I note that the Free Shipping message has been changed, it now says FREE AUSTRALIA WIDE SHIPPING - All order (sic) over $125 (excluding bulky items). So what does this mean bulky equals big but doesn't mean heavy? What is the Free Shipping Policy? Maybe I need to get consumer affairs to confirm with me. Note: When I complained, they removed the charge, but how many other people just allowed it through?

Service Service Service, made finding my sons new racing bathers a breeze. Staff super friendly and helpful with a great range on the shelf ready to go.

helpful staff, had the flippers we needed and were able to match with our swim school's needs. no rashies on offer, as they're a swim-gear focussed place, not a general clothing store.

Wonderful service, purchased new Funkita Fast legs swimsuit for my daughter. The staff took extra care to ensure my daughter had the correct size and correctly fitted. Thank you, I highly recommend you purchase from this store.

Awesome service and great detail in caring for your swimmers

It was amazing.... Erica is an absolute star. So helpful and always willing to go the extra mile to make sure you get what you want.. she is the BEST. Thank you again! Bryce was over the moon with his new swimming suit... bring on Nationals!

If you have a competitive swimmer you have an account with this place. The main go to for all high end swimming supplies locally. These ladies know their stuff and always so helpful!