CLASS Locksmiths - Canberra
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66402
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+61262806611
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https://classlocks.com.au/
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51 Kembla St, Fyshwick ACT 2609, Australia
Categories
Anonymous
04-28-2023 09:50We had a truly terrible experience with Class Locksmiths. They didn’t consult us on the locks prior to purchase, incorrectly assumed we wanted the cheapest available and then failed to order a matching deadbolt. Initially I was told we’d have to use mismatched hardware as there weren’t any matching deadbolts, until I complained to the manager and miraculously a matching deadbolt appeared. The door handles were initially installed very sloppily (crooked and with screws falling out). I again complained and eventually a more competent locksmith was sent out who was thankfully able to rectify the work. It took 8 weeks(!) for them to install two cheap and already scratched door handles, a deadbolt and garage clicker. Edit: Photos of the work prior to being rectified didn't attach before, but are now attached. We asked for advice on the types of locks suitable for our door prior to works being done, but were not advised that our doors lacked enough wood until the 3rd visit (after I had complained that all the screws had fallen out). I was told that they don't fix doors and I should go to Bunnings and get some bog to fix the locks myself :/ oh, and the manager was extremely condescending and dismissive. Reception and phone staff were always very lovely and understanding, as was the second locksmith that was sent out (hence the 1 star).