Hair Beauty Ink | Hair & Beauty Supplies

Rachel is a legend, 3 years of awesome service

Amazing online service. Fast shipping. Received my last order QLD to SA over night :O and they even sent a gift for our newborn. How sweet is that? Wont be going anywhere else.

Cannot recommend this place highly enough. The staff are very helpful and knowledgeable, they always go above and beyond. The ongoing support and education is amazing 🤩

I was blessed to have Rachael answer the phone today. She is so helpful, Knowledgeable and so willing to help customers. I needed advice on an ammonia free product and honestly she went above and beyond to help me. Thank you for the time on the phone today, I really appreciate it.

I came across Hair Beauty Ink, about ten years ago, I have been a regular customer since. I find the negative comments hard to believe I have found Karen and her staff, more than approachable and knowledgeable on all aspects of hair products.. Regards Angela

Popped in to see if they had a product. The man behind the desk had to be the rudest person I have ever had to deal with. Asked if they had a particular product he barked at me never heard of it! How can you have a business and be so rude and mean! There are no prices on anything in there as well. I always try to support local businesses but I will never walk through that door again. I have never been treated so poorly in my life. Walked out with the most horrible feeling.

Bought a shampoo yesterday from their online store and realised I did not get the right one and they didn't have the one I wanted. Being an $85 purchase I wanted to cancel it. I called them 10 minutes from when I put in the order online (so no way it was already processed). The lady in the phone took my details and promised to look into it and to get back to me. Needless to say I haven't heard back and they did charge me for the purchase. Called them again today to hear them say that the order was already shipped this morning! Clearly they had time to get the transaction canceled yesterday but I have been told the owner refused. Are you so deperate to sell to the point of forcing your mechandise on customers? Very bad practice and customer service. Of course they didn't bother calling me back to let me know what happened. Will not do business with them again.

I came across Hair Beauty Ink about 8 months ago and I am super impressed with the customer service and efficiency of the ordering and delivery process. Rachael is always super friendly and goes out of her way to help. I'm in Newcastle, NSW and ordered yesterday and my order is being delivered today! Previously I would order local and sometimes wait up to 2 weeks for an order! In this case it definitely pays to shop around! Thanks Rachael 😊