Officeworks South Melbourne

I recently attempted to print photos at a officework using their kiosk and it was a disaster. The kiosk was slow and unresponsive, and it took several attempts to even select the photos I wanted to print. When I finally got to the payment screen, the kiosk froze and wouldn't process my payment. I had to leave the store without getting my photos printed and it was a huge inconvenience. I do not recommend this store due to the unreliable technology and poor customer service.

To the woman working at the printing desk tonight (8/11/23) - you are a legend. Super helpful in getting me some exam notes bound ASAP. thank you!

Very happy with the excellent service I received today, Sunday afternoon. Asked Ajol to assist me buying a monitor, keyboard, mouse, cables and everything I need to work from home at affordable price. He got everything and explained what cable went where and why as I am not technical. Then two other nice staff at counter. Good young men doing great work. Thanks guys!

Printer kept jamming. took it back 18-8-23. Needed printer for work but had another of lesser quality. After sales service of Office works totally inadequate. Finally ready fo collection 14-9-23, 3 weeks and 6 days. Absolutely no apology or even sympathy for selling me a dud. Do not but printers from Officeworks.

The service was great while I purchased laptop a week ago however asked for adding name to the invoice, the manager Cameron and his staff didn’t solve my issue, and the service is soooo bad, and rude. That’s a nightmare.

A staff who is possibly a supervisor or manager is not helpful. He refused to do the price match for me and insisted on was not the same product, even if he could compare the product specification listed on the competitor's website. Then I went to JB HI-FI and applied the price match successfully.

This store is a disaster. I needed copying done for work, quite a bit but halfway through the job they said I had to use the self-service machines as they only had one copy machine working and they couldn’t accommodate my printing. Which is fine. But the self-service machines are a punish. They don’t accept card payment so a copy card needs to be purchased but only $150 can be added at a time. The staff don’t help with tallying up the amount needed for self-copying, they just didn’t know. The machines have a USB-C port but they can’t read USB-C drives only USB-A drives. They don’t staple and are super slow and colour printing is beyond average. One guy there, Cam was completely useless, didn’t know the difference in drives, told me I was too short to properly see the barcode scan on the machine and just an all round unhelpful person. Train your staff Officeworks and moving into the 21st century, your technology is sub-par.

Today I called the office works here an the manner in which the young man spoke over the phone and assisted me was no short of courteous an helpful an didn’t seem in enthused to meet my needs then when I arrived to turnstone I was very tired so I would of looked terribly like I was in no mood but I just want to say I wasn’t feeling that way I was actually very pleased with the service of all staff I had encounter well done to the fellows running the customer service today you did great your all appreciated thanks for a great experience