Karl Chehade Dry Cleaning

Had my silk top drycleaned recently which was unfortunately damaged. Although dissapointing, Chehade was understanding and offered a reasonable goodwill gesture to compensate for the inconvenience. Handled proffessionally and appreciated their ability to find a solution.

I’ve literally paid a man in Thailand to slap my clothes against a rock and received better service than they offer here. Karl Chehade is a chain and it’s obvious. I liken them to cold chips from KFC. They ruined my some of my favourite clothes and refused reimbursement. Do not go here. Go to a small business that cares, even a small amount about you.

For some reason the original writing left. This place took over 4 months to do a wedding dress when given a time frame of 1-2months Now this isn't the major issue. The issue is that we were never contacted upon completion of the dress like we were originally told we would be. We ended up calling the shop to be told oh we usually don't call our clients when it's finished okay so you just want to keep it there? I was told that they usually just wait for us to collect it. And it's standard procedure not to contact a client unless they specificied. Well first of all I did. And second of all who wants to just leave their dry cleaning there especially when you've gone over time. Will leave an updated review upon pickup of the dress shortly regarding quality

Fabulous communication by Karl Chehade’s State Manager Tina Phillips. Excellent customer service and attention to detail in resolving an issue. We wouldn’t go anywhere else for dry cleaning.