Montblanc Boutique Brisbane

HORRIBLE service and poor product quality (belts). I have purchased 5 belts (along with 4 pens, a wallet and other items). 3 of the belts have deteriorated and torn through the loops in a few years of use (I am thin and wear my belts loose for reference) . A few years ago, the store replaced the leather (and I had to pay), but now 'their policy has changed'. I tried to explain that under Australia Consumer Law, even after the warranty, there is still an expectation of quality, especially for belts that cost $400 +. I was met with denial. The store manager disagreed with me and continued to refer back to their guarantee (which has expired). This is not a 'wear and tear' issue, it is poor leather quality, period. The manager then suggested that maybe Mont Blanc is the not the product for me, simply because I had mention I own other expensive belts (Ferragamo) that have lasted over 30 years (not a typo). HOW RUDE. I am sure they will refer back to their guarantee but that is not the issue. This is a poor quality product being deceptively sold as a much more durable and expensive product. I am sure in their response they will be nice and sweet and hope I return to their store. NO, you have just lost a great repeat customer. If they really 'valued me as a client', they would have looked for a solution, not hide behind an 'international warranty, that is useless.

Seems to be a mixed bag in terms of service, depending on who you get. To put it frankly, had an excellent experience with the Jessie and Ramon. The other sales person I've dealt with recently (visited in December 2020) provided a less than stellar experience - not helpful, snobbish and made me feel uncomfortable in choosing a gift. Most of all it felt like I was wasting his time and despite me asking questions, his responses were rude, blunt and unprofessional. As a patron who has purchased here before it was an extremely disappointing experience with this sales person. Ask for Ramon and Jessie - they will be the ones who will provide you with the level of service befitting the brand.

Don't be fooled by Fake Troll Accounts Claiming to be customers where they clearly were recruited by someone who only gives out negative reviews because he couldn't get what they wanted. I've bought a Pen and some leather goods and the staff here are very professional and very friendly. They even recommended a Pen that I didn't know I would love instead of the one I was eyeing online. Once the purchase is done. All of the products came with all the information it needed. The pen even had a really thick booklet about warranty and service etc. I'm not sure why people are saying they've been lied to which is completely rubbish. I've been to the Sydney shops and the service there was a little different but still very great. Brisbane team really nails it. Also the VIP nights they hold, amazing. Can another luxury store like Hermes or Louie Vuiton do that? Yea the Asian stores overseas serves champagne but the Australia ones don't. They don't even serve tea. Would recommend this store definitely as products are legit.

Recently purchased my first Mont Blanc a few days ago. The service was excellent. Looking forward to dealing with the store again.