JB Hi-Fi Australia Fair

This store never has anything you need don’t bother wasting your time coming here. Staff member Mitch was very rude too when I told him that this is the 4th time I have wasted my time coming to this store to purchase something and was trying to hide his name when I asked for his details to give an honest review. Then continued to yell out to me outside the store sarcastically saying “Thankyou, Thank you” you guys should not be hiring staff like this.

Anyone who values focused service with a smile should ask for help from DJ as he was simply brilliant in helping me choose a laptop for my work. He smiled, offered relevant options and just spent time with me trying to find me the best deal. Thanks DJ...you're a real pro!

Male employees are very helpful but not everyone is nice. Indian girl (at door security) racially profiled me and literally talked to me like I was 5 years old. On my way out of the store multiple WHITE women were allowed to leave and I was the only one who had my shopping pulled out of the bags. So mad that I’ll be emailing head office to let them know

My only gripe is the lack of service. The staff are very friendly u0026 do a great job, yet. Too many times I've been wandering around trying to find someone to serve me. I know this could come off as I'm impatient u0026 too important to wait my turn but there's nobody around. I usually go to the counter to call for assistance then someone will spontaneously appear. Again, best service when you get it.

If I could give zero stars I would hopeless I made a pre order Firstly my order was wrong secondly after I pick it up I had go all the way back because they struck a PS4 disc instead of a ps5 disc in my bag OMG to simply put it never again.

Hands down to Jordan for the best customer service! I called up to see if I could get a refund on a product even though I'd opened the packaging and she said it would be all good to bring down. I went in and decided I wanted to exchange the product instead for something different which would've costed me an additional few dollars but she made it so it would be the same price for me, absolute legend!! Made my day. Good job Jordan!

Another good experience at this store. Hodge, the manager, advised us on ear buds for my wife's Samsung phone. Realizing it would stress me out to set them up he kindly offered to do it for us. Couldn't ask for better service.

Me and my friend (both people of colour) were followed around the store by one employee who was consistently giving us dirty looks. We both paid for all of our items and followed us out. We were then profiled once again at the door by the security guard while the lady that was following us smirked at us from a distance. Completely inappropriate, racist behaviour from both employees, security guards and even managers for allowing this to happen in the first place. Absolutely disgusting.