Nudie Jeans Co.

Unpleasant experience purchasing and unpleasant when I had to return the jeans due to change of mind 1.5 weeks later. The two staff that assisted me on my first visit made me feel uncomfortable and were not personable. I had to try on a few different sizes in their 'change room' if you can call it that. It's pretty much a curtain on a rail that barely covers you completely. Very awkward as the two male staff were standing very close as I was changing, chatting very openly about personal matters (complaining about another staff member from another store and salary). Didn't stop talking to each other to check on how I was going, I always had to reach out for help myself. I did end up buying a pair of skinny jeans that day, but never wore them out or took off the labels. When returning today, the same male staff member who served me my first visit was there (on my receipt it says Will). I told him that I wanted a refund, wasnt looking to exchange. Through his tone and what he said, he made me feel like returning goods were some criminal act and made me feel really guilty. I had to show an e-receipt for proof of purchase on my phone, and he handled my phone really carelessly. I'm quite disappointed as I love the brand ethos and like to support Melbourne businesses wherever I can, but sadly if I was to purchase a pair of jeans I'd go to General Pants where I feel safe in changerooms.

Good quality Really nice staff, But don't believe the hype. Been back several times and they turn me away each time claiming 3 months+ to do repairs. I just seems they don't want to fulfill their promises.