Gosford Auto Group Service and Parts - North Gosford

I booked a radio code retrieval for my car. When they gave the car back to me there was plastic jammed in the key ignition for some reason. Also, whenever I hit a bump the radio turns off. When I inquired about this, they made out as if it was my doing and planned to charge me to fix the problem that they made. I will not be going back to these goons.

This morning I dropped my car in for a service and was asked if I needed a lift anywhere. I explained I am working so I would like to stay, the mechanic showed me to his office and offered me a coffee. I am blown away with the customer service and kind nature of the team here. It is the little things like this that mean a lot in the busy lives we all lead.

Great experience with Tieter. As my booking was for next week but all of a sudden my car came with some error, Tieter accepted my car in few seconds, customer service organised a courtesy bus and the driver was so nice. Great experience as always :)

I am so glad that the management took action straight away and have investigated the situation without any biases. I just hope that this situation will improve more so that other customers wont have to deal with certain employees that affects the credebility of this great business.

Went to Gosford Mitsubishi for a warranty issue that was diagnosed by a another dealership in Sydney the issue was getting worse so thought I would give Gosford another chance and they proved once again how arrogant there service department staff are Would not except another Mitsubishi service department had diagnosed the problem and my own mechanic had found the problem to They did not even put my car on the hoist and inspect it properly. I have voided my extended warranty after my last issue with them had to return my car six times to get a weather shield clip fixed they will never touch my vehicle again

Getting a service is never a pleasant experience. The smoke and mirrors of what is being done, how long it will take or cost is shrouded in corporate mystery. Booths do nothing to improve upon this.

Thank you so much! Had an issue with my ABS pump with the options being requiring the part to be sent away and reconditioned or replaced. Leon and Georgia assisted me with their professionalism, genuine kindness and product knowledge; helping me find the more affordable and equally efficient option, much to my relief. Leon went above what I expected, which helped me so much! I was told the job would take a week, however by Wednesday it was ready. I would not expect this kindness and prompt service from just walking in from the street. Thank you again for all you have done for me Georgia, Leon and Booth's. And I definitely will return when my car's service is due!