Harvey Norman Bondi Junction

Returning a product under warranty can often be a hassle. But Zak at Harvey Norman Bondi Junction made the process simple and stress-free. Professional, efficient, and genuinely interested in helping—Zak went above and beyond. Highly recommend seeking him out for any customer service needs. A real asset to the store.

My girlfriend was advised that a 839mm fridge would fit in 840mm space. This sort of advice should not be given. Maybe they need to be trained in acceptable tolerances. They then wanted to change another $350 to be able to exchange. Disgraceful

I am extremely upset with the service and the poor quality of Harvey Norman's products in Bondi Junction. I bought the iPhone 15 Pro Max a month ago, where they told me it would take 2 weeks to arrive. After those 2 weeks had passed, I went back, and they told me it would take another 2 weeks. Today marks one month since I made the purchase, and they informed me that it still hasn't arrived, and they don't have a delivery date. This is completely different from what they initially told me when I bought the iPhone 15 Pro Max. They said they had a different color available from the one I chose, but only one remained. I decided to take it to avoid waiting indefinitely for a product with an uncertain arrival date. Today, when I opened the new product, I found that the screen is slightly scratched, and it appears that the device was stored in a box that had apparently been used. I can't believe that a reputable company like Harvey Norman sells new Apple products without meeting the minimum quality standards, such as having an undamaged screen.