JB Hi-Fi Broadway

I've been shopping at this JB HiFi for a couple of years now, I live locally and this is the tech store with the most goods nearby. But in my opinion this store has gone down hill. My kids don't even come in here anymore. The customer service is deplorable, in these past few months when I go in I get avoided. Staff just stand around and chat and when you do get service it's either no knowledgeable conversation about the products they sell, no friendly service, or you get passed around between different staff members and all staff just seem so miserable. There's no love in this store. It's such a shame. The last couple of years it used to be fantastic, staff were happy and would go above and beyond to help you. Always with a smile and a joke and lovely service. They used to know what they were talking about. Staff talking to each other was still pretty common but you would still be served, my kids used to live coming in here to look at gaming accessories and chatting to the gaming staff about all things games. Management used to go above and beyond with faulty goods but now it's umming and uhhing on claims. It's a shame and I know staff move on and change but I feel like it's become a lesser store and there could really be improvement.

The process of returning electronic/entertainment goods can be precarious, especially when it's not faulty as such, but rather a matter of formatting, in the case of a DVD player or laptop. Regardless the experience I had at JB hifi's Broadway store, made it effortless, quick, and educative. Both Annie at the counter and her supervisor, made sure of that.

Excellent service and advice given by Natalie for a Modem purchase. She took the time to make sure I got what I was after. Excellent service.

Kristy and Dan at JB HiFi Broadway are hidden gems! If you want genuine customer service without the worries of someone trying to make you buy something and going above and beyond to help with my Backbone controller issue. They offered a refund with no questions asked but also offered alternative solutions. I opted for the latter which resolved the problem with ease and was actually faster than a refund process. They are really easygoing, chilled, and listened to my concerns. Strongly recommend this store!

The worst JB Hi Fi store I have ever visited. There are not enough staff to assist customers on the showroom floor and the queue to pay is consistently 15-20 people long. The layout/design is dysfunctional and it is hard to locate the counters (at the back) as there is not enough signage. I waited 20 mins at the counter for them to tell me that an item that showed as in stock on their website and in their internal stock control system couldn't be located in the storeroom. Will not be revisiting this store location again

On Saturday after the movies I took my Down Syndrome son to spend his gift voucher which he had received for his birthday. From the moment we walked into the store the staff were so gracious however the young lady who served us and helped me redeem the gift voucher went about and beyond. She was patient, kind-hearted and so extremely helpful, it made the whole experience worthwhile - definitely will be going back again. Beautiful thanks young lady for such kindness and competency you were an absolute pleasure. With grace and metta

Terrible service! We want to buy a laptop. No staff can log in the laptop. No enough range of mode is there. Keep waiting, no staff help or being able to solve a simple request. Zero star!

So amazing to go somewhere with staff who really know their stuff and are helpful!!! After almost buying a Garmin watch at Officeworks (silly, I know!), I decided to go to JB Hi-Fi instead. Night and day! The JB Hi-Fi staff were knowledgeable, keen to help, made recommendations based on what I was looking for AND they had a great price. I couldn't be happier. They also offer extended warranties. Definitely a great spot for electronics shopping.